ADT Security Services

Lisa M 

on BBB

a year ago

Not even one star. In June I called because my cameras were not working. They stated that since they took over my account from Ackerman that the cameras were not compatible, and I would need to purchase cameras from ADT. I feel, if ADT was going to take over another company, then they should make sure the equipment is compatible. I told them I should get a decrease in my bill since the cameras are not working. They refused. In July I received an increased invoice. I contacted to cancel not only due to increases of prices and... read more

Wendy S 

on BBB

a year ago

I HAVE TO LEAVE A STAR-DONE UNDER PROTEST Wish there was a minus 10. My house, under a sales contract, is when I discovered that I owe about $2700–about $960 in equipt and $1700 for the balance of “43 months of security services”. The salesman, no longer with the company, told me I could end my service anytime but would have to pay off the balance for the equipt. And, since I owned the equipt,I could take it with me if I moved. He never mentioned any termination charges, which are built around a full 5 years worth of service... read more

Ashley M 

on BBB

a year ago

What an absolute ****! They sell you on their service, have you sign up, and fail to mention anything whatsoever about a 3 year contract that you then have to pay an absurd amount to get out of. They blatantly are stealing money from people this way and then their only work around is just tell this department you want a lower rate, dont tell them you want to cancel. I absolutely regret signing up with them. 

Michael C 

on BBB

a year ago

<p>C'est le pire service que nous ayons recus pour mes 2 commerces. Des heures d'attente pour se faire raccrocher au nez 3 fois en ligne ! Le personnel nous fait des mensonges dans le but d'obtenir ce qu'ils veulent. Ils n'ont pas été capable de réparer notre système de sécurité dans une période de presque 4 mois !! Le technicien qu'ils envoient, va sur youtube pour regarder comment faire. Même quitter leur service est un vraie calvaire, ils évitent nos appel, nous induisent en erreur et font tout pour nous décourager de par... read more

Lori S 

on BBB

a year ago

ADT invest their money in a great Sales Team, Great Marketing, and the latest options. But they DO NOT invest in quality installations or smoke detectors and carbon monoxide detectors. Do not use them! You LOVE it until your smoke defectors and Carbon Monoxide detectors wake you up at midnight, 2 AM, 4 AM etc. You can’t get a live person you are on hold for 30 minutes only to be told that they need to have a virtual account appointment with you. That will be five hours later. While you’re still hearing beeping going off that... read more

Cecilee D 

on BBB

a year ago

I had a ADT come out nine days ago to put in a security system with cameras. As soon as they left, I noticed that the doorbell was not sending notifications to my phone. I immediately called them, spent three hours on the phone, trying to get it fixed and then I just decided that I wanted to get rid of the cameras and keep the ADT security system. I called back the very next morning and was told that the local branch had to call me within 48 hours that was on a Thursday. I never heard anything Saturday morning I called him w... read more

Yvonne E. 

on BBB

a year ago

I was pressured into signing online for ADT services. I've never signed online before, and I told the sales rep that I could write a check. He said that ADT doesn't accept checks and I was never shown the paperwork before I signed. I asked the sales rep where is the paperwork and what if this program doesn't work in this rural area due to lack of local policemen. I also asked the sales rep what if I don't live for another 5 years. His reply was that the sales reps don't carry paperwork with them and the paperwork would come ... read more

Michelle H 

on BBB

a year ago

Horrible company. Was a customer for 8 years at my current home and 3 years at my prior home. We called to cancel because when the alarm went off, we were not receiving calls and after multiple attempts to fix this, it was not done. So, I called to cancel after all of this time and was on the phone in Sept, Oct, Nov and still not canceled. I have spent 4 hours on hold, being transferred from one department to the next and being told multiple things by multiple account representatives. Each transfer, we had to start over with... read more

Carol P 

on BBB

a year ago

I have used ADT with both of my homes up north and was satisfied with the service provided. UNFORTUNATELY with my current home in Florida, ADT Customer Service is NOT THE SAME. At the time of installation, the sales rep representative did not offer to me the AARP discount to my monitoring services. This is one of the benefits of AARP membership and YET. I cannot take advantage of this. After numerous contact with the CS dept and being told by many individuals that they are indeed a manager to handle this matter, The discount... read more