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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
I am with other customer. Very pool customer service making cancellation of account impossible. They intentionally transferred you to the department that nobody could help the call. I will keep trying but might end up calling my credit card company to stop the payment. I kind of regret subscribe of their service years ago. Will never return for this company.
I THINK THE ONE STAR REVEIWS THAT OTHER CUSTOMERS HAVE GIVEN SAYS IT ALL!!! VERY DISAPPOINTED AND FEEL RIPPED OFF.
ADT is using horrible tactics to make it impossible to cancel their service. We called to cancel and they would transfer us to numerous agents while not cancelling our service - when we explicitly stated "I want to cancel my service." They made us hold on the phone for hours and then at times would disconnect the line. We sent a letter to cancel and received no feedback, and yet they continued to bill us. These actions do not sound legal.
As soon as I am done with my contract, I will never use ADT again. They came to install three cameras after verifying that my WiFi was strong enough. On the day of installation, one young man came, it was freezing cold outside, and I could tell he was just trying to get out of there. He told me that he could only install 2 cameras, which I agreed to. He drilled two large holes in the soffit, and then came back to the door saying he could only install one because he couldn’t get to the other desired location from the attic. I... read more
Absolutely the worst company I have ever had the displeasure to be in contact with. Service is slow and there is zero accountability or follow up the service is absurdly expensive for the terrible quality. The installation tech damaged my walls and incorrectly installed equipment. The company tries to buckle and dime you for them most minor things and then the cancellation policy is so high it’s basically extortion. My service address has never been updated in the two years I have had despite numerous requests to have it upd... read more
Before installation I was told to upgrade my internet. I did. After repeat system failure and nonexistent customer service Im done. My experience with this company has been disappointing.
I made a request to cancel my ADT account on 1/5/2023 and was told it would take 30 days to process it so my ADT account would be canceled on Feb 4,2023. On Feb 2nd and Feb 3rd I called customer service five times and they all confirmed my account would be canceled on Feb 4th but when I asked them about the final billing statement, without notifying me all these agents transferred me to other agents as NO one knows how to Answer??? Today should be the date my ADT account officially canceled but this morning I still received ... read more
I wish I checked this company on here before ordering. This has been the most frustrating company to deal with. I ordered their service because the *** camera setup I had before required too much maintenance on my part and wanted a trouble free system that would be backed by the company. This is not what I am getting. Not only does this old woman have to shut off electric to reset the doorbell but they expect me to stand on a ladder to reset the back camera as well. Only had this a couple months. Tried getting help by phone ... read more
I am truly fed up up with the company trying to cancel my account. I am not under contract and all i want to do is cancel. I have called many times been on hold for over 1.5 hours. I have been on hold over an hour and then somone picked up and told their system is down and they disconnected, its not our department you need the cancellation department, been hung up on. ask for call back and the prompt said they will call you back when its your turn- never happened. been told to call early to avoid the wait time still the same... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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