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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Having the alarm turned off. They say we have a $400 loan. WTH? Then the just take 400 from our account without any notice!!!
This is the worst company for customer service. I canceled my service 1/30/2023. They called as my new system was being installed and I told them to discontinue my service. They transferred me and I was on hold for 20 minutes. I tried the ADT WEBSITE chat. I informed them I was no longer a customer and not to contact me anymore. I stopped the automatic draft from my account despite the fact They took a payment in January for February. I tried calling customer service numerous times and wait time was always more than 30 minut... read more
I trusted this company when they asked me to sign up. I signed up for home security only to learn I was unknowingly placed under a silent 3-year contract. I've told me home. They refuse to cancel the service for 30 days. It makes no sense. In addition, they charged me $655.98 for their unethical business practice. I was a great customer -- always paid on time etc. But when I no longer needed the service, they kept hanging up on me -- placing me on hold -- and then charged me the $655.98!!! I will never trust ADT again.
ADT could care less about its customers. I am an existing customer. I have been since 2019. Somehow, my system was deactivated. I never deactivated the account. One ADT rep apologizes and says I will get you activated. The tech came today he told me my system is outdated. He would have to upgrade to the new ****** cameras. I said no problem but I am not rebuying any cameras. He did the inventory of what I had installed. Then he said you will have to pay **** plus dollars and 900 today. He danced around 3 hours here trying to... read more
I called to get a quote only. I ended up agreeing to a free in-home consultation (with an option to install on-site) because I thought "what can it hurt?" Now I'm being harassed with phone calls, voicemails, and emails every day, sometimes multiple per day. The "free consultation" turned into an "installation"... clever wording trick there.DO NOT give these people your information. They are like vultures. I only wanted a cost estimate and they escalated and harassed me to the point that I will absolutely never become a custo... read more
I'm a landlord. that was using the blink cameras and still is using them do to my experience with ADT, I didn't expect to be left feeling like I was SCAMMED which is exactly what I experienced. a sales representative came over and I explained exactly what I was looking for security cameras that can provide the same service I was receiving from my blink system which is recording,sound ect, this sales rep pretty much told me what I wanted to hear to make his sale. the day of installation before beginning I specifically asked t... read more
The worst customer service I have ever experienced!!!! they have been robbing me of money for years and won't take any responsibility for it. I lost my home in 2021, and called to disconnect. It's been disconnected and they've been charging me still for 2 years 3,600$ and won't refund any of my money... they say I never cancelled it even though they see in there system I called to cancel when I said I did. They want me to pay another fee to cancel years after it should have already been cancelled and the womanhood the audaci... read more
I've tried multiple times to cancel the account that I cannot afford. I cannot get out of it without paying off the remainder of my contract which I have no money for. I should not have to starve myself and sell my belongings for gas money in exchange for a mediocre security system. Please help me.
We purchased service from ADT security systems we thought, we're in months 10, we probably had a full 3 months of service, Customers service is deceptive,they lied ,I spoke to like 7 people and spending 2 long hours on the phone, they kept on transferring me None of them are on the Same page, The Worse I was at work , the Alarm went off ,ADT called me States there's a breaking in at my house, I was like can you see what's going on from your end she said Service are offline, I was like we paid over $1000.00 for equipments, $8... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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