ADT Security Services

Tony T 

on BBB

2 years ago

I've been a customer for over 20 years, what once was a great company with excellent customer service has gone down the tubes unfortunately like most things today. Terrible customer service, appointments made you wait all day they don't show they don't call but they'll reschedule your appointment via email and you won't know this unless you check your email all the time. A courtesy call would be nice. I went to cancel my service with them after being on the phone for 3 hours they told me it would be another 15 or 20 minutes ... read more

Zoey Z 

on BBB

2 years ago

I have been an ADT customer for a year, but recently I decided to cancel my service due to moving. However, ADT charged me $790 for canceling my service, claiming that I had signed a 3-year contract online.The problem is that I do not remember signing any contract, and when I contacted ADT customer service, they sent me a e-signed contract that was not signed by me. In addition, the sales representative did not inform me that I would be signing a 3-year contract. I would not have agreed to a 3-year contract because my office... read more

Sharon P 

on BBB

2 years ago

Worst company ever. No help for my 90 year old mother. Her house was broken into and stole panel. We have been waiting 3weeks to get help regarding this. We keep getting the run around. We get different information every time we call . She has also been a customer for 18 years. Dont use **********************. They dont care about their customers. 

Anthony K 

on BBB

2 years ago

A REQUEST TO CANCEL SERVICE HAS BEEN ISSUED MULTIPLE TIMES. BUT EVERY TIME WE TALK TO THEM WE GET, "WE ARE WORKING ON IT." THEN THE FALLOWING MONTH ANOTHER BILL. MOST LIKELY WE WILL BE PUT INTO COLECTTION AND CREDIT DINGED DO TO THIER INCOPETENCE. 

Dorothea C 

on BBB

2 years ago

I recently contacted this company and have been with them for several years. I had an issue with my system and they wanted me to resolve it via telephone when I am paying for maintenance service. The company is not sensitive to elderly or disabled people and it takes several weeks to get an appointment leaving people vulnerable. I was first told that it was a transformer problem and then I was told it was a voice relay and an internet problem. After searching all avenues out it was neither but I was informed to buy stand alo... read more

Kirsten H 

on BBB

2 years ago

This security company took out $1800 from our bank account, for no reason. We had been paying them monthly for security monitoring and randomly, we had a huge charge that was unsolicited and not due to them. My husband called an ADT employee we had been working with in order to transfer our monitoring from a house we were selling to a house we were buying. She stated to my husband that this has been happening recently, and that her manager was in a meeting about it as they spoke. Thankfully, we had money in our account due t... read more

Nina w 

on BBB

2 years ago

I wish I could take the one star I gave, back.I have been calling and complaining to blue adt since December of 2022. The first complaint was 1 of my cameras went offline. I was sent a replacement. Before I could get that camera up, the second camera went offline. I called and kept getting transferred to multiple agents. Each time an agent put me on hold i was sent back to the queque.I had to call back and start all over. Imagine doing that 5-6 times. I finally got connected to a supervisor (*******). She explained everythin... read more

Raymond S 

on BBB

2 years ago

I have never felt worse about a company. I should’ve learned after a terrible experience with them at my previous home in Texas. They will nickel and dime you for everything. You are expected to pay for maintenance and service done to their fault equipment. I shouldn’t be paying additional funds for your to come and fix equipment that has never worked properly. I desperately want to switch, but refuse to pay to cancel… either way they get your money and that seems unfair. I wish I wouldn’t have been in such a rush to get a s... read more

Elisha B 

on BBB

2 years ago

I had ADT installed around a month ago. My concerns were that a hacker was taking over everything that was connected on WI-FI. I was assured that the ADT system could not be taken over. Within a day my cameras and security system were no longer operated by myself and I could no longer use them. They were taken over as well as the Gmail account that is mandatory for set up. I have called the man that set up the system since day 2 with no response. I have a person stalking me, no security system and ADT will not reply and I am... read more