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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Where do I start. When we originally signed up for ADT in January of 2022 in *********** **. The door to door salesman mentioned that we were not locked into any contract and could cancel or transfer to a new home at any time. We found out 1 yr later we would be moving to ***** and when we called in May the representative ****************** told us that we couldnt cancel without paying $1200 to do so. We were shocked as this is not what we were told originally. He opted that we swap to an ADT + program where they send the sy... read more
We have been trying to cancel this system for a long time, then again tried today. It seems by looking at the reviews, a lot of customers are going through the same. We call, they say they will cancel it, wash, rinse, repeat. The alarm goes off every, and I mean EVERY single night in the middle of the night for months. I finally got ahold of someone today, to walk me through shutting it down. After all this time ********* was the only one to at least help me shut it down. I also talked to ******, and he said that today was t... read more
I have been with ADT 19 YEARS and they want to charge me 600 dollars to change out a panel that should be covered under the system maintenance the 3rd female I was transferred to was RUDE SWITCHING IMMEDIATELY
Shady marketing ploy by showing up at your door saying you have an appointment and you do not as you already have a security system in place. Phone number on file they claim called for appointment is temp not working so they lied. Proceeded to argue with me about making the appointment and trespassed on my property. This is NOT how you get customers. If I ever do decide to change security services it will NOT be with ADT!!!
They are prone to duplicate billing and then sending an account to collections if you do not pay the duplicate bill. Their billing and customer service departments do not know what each other is doing when a customer calls in and complains. Dealing with this organization is extremely difficult and frustrating to resolve any issues in particular disputing a duplicate bill. I highly recommend going to one of their competitors who are more honest in their billing practices
I am writing to report a distressing incident involving my ADT alarm system and the subpar customer support I received from **********************. Following a five-day power outage in *****, **, when my power was finally restored, my ADT alarm system began malfunctioning, setting off harsh, loud alarms intermittently approximately every five minutes.Immediately, I sought assistance from ADT's customer support. Their response time was concerning, as it took them a full 15 minutes to return my call. What followed was an unbea... read more
I have been trying to cancel my account with them for a month and it is impossible. First you cannot cancel your account online. They make you call and the wait time is anywhere from 45 min to 1 1/2 hours. I finally got through today and the customer service person tried to hard sell me to stay and when they realized I wasnt going to they put me on terminal hold and never came back. This service is very disturbing. I am a senior citizen and feel they are taking advantage of me,..Thanks
They tricked me into a contract by telling me they would give me a better internet service with it than the one I have.
no service!!!!Im really displeased with the service that I received from ADT.Ive been a customer of ************************* ONE before ADT for many, many, years.I signed up to have the alarm system possible from ******************************** came out to the house & was going to set up alarm to work on computer.ON the day after when I tried to open the door I couldnt turn the alarm off.Finally after 6 MINUTES wait when I called the ********* they spoke to me & told me that the alarm code was changed.The person I spoke wi... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 7:00 a.m.
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