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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
AVOID ADT AT ALL COSTS! There system is full of bugs, I have had nothing but problem the entire time I have has this system and their customer support is horrible. The main control has had to be replaced along with all of the sensors in my how and is still does not work properly. The main controller unit has a constant low battery alert. The cameras fail to load on the app constantly. I have to keep resetting them every couple of weeks. I have call a number of times to cancel my service and the representees just hang up on m... read more
I would give them no stars if the system would let me.When we moved we tried to cancel the service at the old house and transfer it to the new house. I was never cancelled and needless to say we've been paying for service in two houses. Because our payment is automatically charged to our cc, and the charge is on different dates we somehow missed that we had been paying for two accounts. I tried for 2 days to reach someone in customer service and was either transferred or told to call a different number. Each time I was place... read more
20 YRS WITH ADT!!!Going on 10 yrs with ADT at my current home and had them for about 10 in our past home. System worked fine so didn't need much help.....until one of the glass-break sensors went out. Stood on the phone with foreign tech support several times, NO GOOD. eventually they said I needed to get a tech out. Unfortunately, I couldn't make an appointment due to personal issues so I had to bypass that sensor for about a month (very annoying) ....Fast forward to today. Called in again, hoping to get my alarm fixed, sam... read more
I needed to move, and ADT told me they could cancel my current contract and replace with a new one for the new address. Literally lied.
Had adt for over 10 years . We are moving so I wanted to cancel service . Call the 800 number and was told that hold time was 50 minutes to cancel after talking to a representative. Waited 10 minutes and hung up. Tried again a week later . Got thru within 10 minutes but after giving the representative all details I was out on hold for over 10 minutes while he worked on the cancelation. (Supposedly) . He then informed me that it would take a month to cancel so I would have another month charge based on contract. I informed hi... read more
ADT has been an absolute nightmare to work with. The rep came out and told me the different options they could provide me with. The lease where I live and want to install the system is only a year, so I didn't want to be locked into ADT's 3-year contract. The rep told me the alternative was I could buy the equipment up front ($1000) and could install it myself. Doing self-install would make it so when I moved, I would own the equipment and I could take it with me. He mentioned NO difference in equipment with the self install... read more
Very poor customer service. I have tried to cancel my monitoring service for 3 days now. When I call customer service to cancel the contract, I am asked a few questions and then transferred to a different department. The first time I was on hold for 20 minutes, the second time, 24 minutes, the third time 43 minutes. I called customer service back while on hold the third time and explained the situation and asked the customer service representative to add to my notes that I had attempted to call several times as well as utili... read more
ADT sent a technician to I stall additional equipment at my home. The smart lock was inoperable. The technician stated he ordered another one and it would only take a day or two to receive and have installed. I allowed the inoperable lock to remain since it would be replaced the next day. After 3 weeks and no communication from ADT, I called and spent 45 minutes in a doomloop with a customer service rep and manager. They did schedule for a technician to come to my home the following week - a service call which they stated I ... read more
I ordered the service 3 weeks ago. Upon installation my alarm console went off 3 days in a row without being set. My CO2 monitor went off for 9 days straight 3 times a day. My new doorbell took 7 days to work correctly. I've called to make my complaints to ADT but all they said was I'm sorry your having issues with your service never offered to fix anything. I had to pay an electrician to install my backyard camera got nothing reimbursed from the electrician and was told by ADT that it was installed improperly. I then asked ... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 7:00 a.m.
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