ADT Security Services

Dennis M 

on BBB

2 years ago

Protection 1 / ADT we have canceled our service with them on 5-30-23 and sent our payoff for the time we had left on our service contract. We have been trying to get an email letter from them since saying our service was done as of that date and have talked on the phone with a lot of reps saying ok we'll do that but instead, all they did was send our original contract from 2019 and a cancel form saying you may cancel this order within 3 business days which was years ago, All I want is a letter saying our service with them ha... read more

Damon C 

on BBB

2 years ago

They dont stand behind their service. I had a camera installed and it didnt work right. They wanted to charge me to come out and fix it. 

Anthony A 

on BBB

2 years ago

I moved and was charged 450 for equipment another 875 for cancellation. Which is ok standard breach of contract. I had an agent call me tell me we can credit you the 875 if you stay with adt pro or switch over to Adt plus. Benefits of plus as a renter u can move with it i said ok. Fast forward i get billed for the 875 on the 35 day of having the equipment. Called in nothing has changed tried canceling my new subscription however it was after 30 day trial. This place is a scam they trick you in to multiple contracts. 

Jim P. 

on BBB

2 years ago

I have had ADT for many years. Frankly, they have always been terrible. After many complaints, a few years ago, they updated my panel which promptly broke within 2 months. They would not repair or replace without exorbitant service charges. I have finally canceled their garbage service. A service rep offered (via their 'retention' division) that my monthly can be lowered to $19/mo if I stayed. I told them if their customer service was as diligent as their retention division, they would be a much better company. They then tol... read more

Latisha J 

on BBB

2 years ago

I have been a customer of ********************** for a few years. During this past year I have been going without their service frequently. It would always stop working. I called in February of 2023 to finally cancel my service. I would always get transferred around and left on hold. The calls were always so time consuming that my issue would never be resolved. I spoke with an employee who told me that since my service has not been working since the start of the year that he would refund me for the prior month, and not bill ... read more

Patrica A 

on BBB

2 years ago

I am writing to express my deep disappointment with ADT's services. Despite their enticing promise of a $100 promotion upon signing up, ADT has failed to fulfill this commitment, leaving me feeling deceived and undervalued as a customer. Moreover, their customer service has been consistently unsatisfactory, as I have encountered unhelpful representatives who seemed more interested in passing blame than resolving my concerns. The lengthy waiting times and lack of empathy further exacerbated my frustration, leading me to quest... read more

Christopher M 

on BBB

2 years ago

I asked for Cameras and a doorbell device to be added to my system - they pushed the ****** system, fine OK what do I know? I spent over $1,000 to get the equipment, and per the agreement, tried to cancel, they kept me on the phone for now 80 minutes, most of it on hold. Sent me the wrong cameras and the wrong doorbell. Now I have to call another number to send the equipment back - total BS.After insistence that I just want my money back after I return - they referred me to someone else.SUCH BS - DO NOT USE ADT - DISHONEST, ... read more

Michael K 

on BBB

2 years ago

I brought a house with good system already there, getting it activated is the absolute worst experience ever. A tech cames out says he can only activate half on my system the other half witch is cctv, these people do not know how to activate or fix their own equipment. Each rep I speak to transfer me to another department, now ive talked to each and every department, these people will listen to the problem and the f it's something they don't want to do or help you with they immediately transfer you,. Account management will ... read more

Tobias S 

on BBB

2 years ago

Have been a customer of ********************** for over 4 years. The panel recently broke. It took 3 visits to get it repaired. Each visit cost us another $59. When the doorbell camera broke, they wanted another $59, so I called and complained. I asked for the 2nd and 3rd panel fees to be refunded. ADT refunded 1 but refused the other.Use another service and sure as h*** don't sign a contract with them. They will cheat you out of every nickel and dime and won't budge even to save a customer. Use Vivint.