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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Do NOT PURCHASE THIS PRODUCT After more than 15 calls to customer service and waiting for a 24 hour (call placed 7/18/2023) call back from their escalation department. Which I still have not received and it is July 27,2023. I advise you to not invest in the Blue by ADT system. Just sent a letter regarding termination I will update a review if and when I am contacted!
ADT is a crooked company praying on people to pay large sums of money up front for equipment and a contract. The installer scared my wife so bad that I had to drive 40 miles home from work to intervene. He did not install all equipment and did a poor job leaving wires exposed and left refusing to explain how to operate the alarm. We called the next day and were told we could cancel for a full refund which we did. Now they are demanding full payment saying the install occurred more than 3 days after purchase so they will not ... read more
Zero stars. They make it h*** to cancel. We've been trying to cancel for awhile (months) and when you finally get them on the phone, they try everything to get you to stay. They put you on hold, sometimes the system hangs up on you. Then at the end, they tell you a 30-day cancellation is required. What a gimmick!
We are owed $420 because we have been paying $60 every month for home monitoring but were found out that they were NOT monitoring our home for the past 7 months. Something made us go offline in January, which means no home monitoring. We have paid for services not rendered. I suggested they credit me one month (August) but refund me the rest (January-June). Instead, ADT wants me to forfeit the payments made from January to April and only credit our account for the rest. They refuse to refund us what we are owed. We now want ... read more
I'm not giving this company any stars at all, I will never use this company again or refer them to anyone I know. Been with them for only a year just to find out that I'm in a three-year contract for the ringing doorbell that I was unaware of. This thing breaks every time bad weather comes not even bad weather just rain and it keeps going offline to where for the whole year we barely even been able to see or do anything with the camera they were supposed to do. Instead of them coming out and fixing it they're telling me to p... read more
This ******* is the worst. Their customer service reps ***** like robots, and it takes hours to get through to a live ********** ******* takes advantage of the elderly, and I want to warn you against ADT.Since April 2023, I am renting a house along with my adult daughters. This house had an ADT system already installed. I called ADT and inquired if I needed to purchase a new system, of course, they said yes, and sent this *** system that has so may glitches, its a shame. After a few weeks of the alarm going off and many phon... read more
ADT used my old non working account to complete a work order for a current customer. I found out via receiving an email on July 24 2023 from a ******************* with ADT regarding an upgrade in services competed? My account has been closed since 2021? When I called to see if someone was using my account I received NO resolution only that it was a possible oversight? I wish I never used this fraudulent company beware as they scam
I WANTED TO CANCEL MY ADT ACCOUNT (WHICH I'VE HAD FOR 20YR) MY CONTRACT WAS UP 11/2/2020. I WAS TOLD TO CALL 2MO OUT FROM BILLING TO DISCONNECT SERVICE-WHICH I DID. I AM CONTINUING TO RECEIVE BILLS FROM ADT ! I'VE CONTACTED THEM REPEATEDLY ABOUT FALSE BILLING & WAS TOLD THAT I NEEDED A -0- BALANCE TO CANCEL- I PAID THE DISPUTED AMOUNT OF $72 TO BRING THE ACCOUNT TO -0-. I AM STILL RECEIVING BILLING STATEMENTS. NOW FOR $140, I'VE CALLING ONCE AGAIN & NOW I'M TOLD THAT I NEED TO SPEAK WITH A 'SPECIAL SERVICE ***** TO CANCEL - ... read more
Waste of my time, money, energy, and patience! I wish I could share pictures of the amount of time I spent on hold to cancel my service only for them to CONTINUE to charge my account monthly! Id rather pay 10k in cancel than to have to EVER deal with this SCAM business again! The customer service answers after 2 mins to try to sell you more product, but hour upon hours with multiple numbers just to hang up, disconnect because they cant hear, or just flat out not answer. When I FINALLY thought I cancelled, I asked to verify c... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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