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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Canceled service in Sept 2022 was told I needed to give 30 days notice so I paid for October 2022 and on their chat line said we would be cancelled. Subsequently ADT kept sending bills and making phone calls to our home number. In April 2023 spoke to **** (after many many tries to speak to a mgr) in ******* and I told him my story. He asked me to hold and when he came back on line said he found the information I was referring and it would take 2 to 3 weeks but our account would be zero balance. And then the phone calls start... read more
I was with ******** which had a great customer service and quality service. An year ago ADT acquired them and things went super bad. Their customer service ***** with wait times ****** to 40 minutes average. I have moved to another company and called them to cancel the service. They agreed to cancel by end of May 31, 2023. To my surprise they charged my credit card in June, July. I called again July 1st week and demanded refund. After waiting on queue for 30 plus minutes, I was told that my account was still active and I nee... read more
ALL CAPS FOR A REASON. YOU CAN ONLY CANCEL BY PHONE. I HAVE TRIED 4 TIMES. EACH CALL OVER 1 HR ON HOLD. CURRENTLY WHILE WRITING THIS I AM HOLD FOR 57 MINS. GONNA RIDE THIS OUT TO GET RID OF THIS PIECE OF **** COMPANY. ***************************************************DO NOT GET ADT***************************************************THEY WILL TAKE YOUR CALL IN 2 MINUTES TO ADD ADT, BUT WILL TAKE OVER AN HR TO CANCEL.
Their service is pathetic. We wasted too much money since last 5 yrs. Now that we are out of cntract, I have been trying to reach the customer service to end my service since 7/27/23. Everytime you talk to someone after a long wait, they tell you that cancellations are handled by account specialist team , where no one answers the call after being transferred. I removed my card from my account online, disabled autopay, but they still charged my card on 7/31/23 for august service , which i have been trying to cancel since one ... read more
I was with another SecurityCompany, which we had chosen to use We received a notice that because of 5G we would need to change out our panel, at a cost of $250. Had it changed, instead of $250.00, we were charged $650.00. Shortly after my service was switched over to ADT, from the company we had started with. We did NOT choose to be changed over to ADT. They took over our account without our permission. We got very poor response from ADT when an alarm went off at 4 AM. A sensor had fallen off one of our doors, which caused i... read more
*********************** (Tech Engineer) came to install ADT cameras at my house at the end of April. He showed up and looked over my order and said it would be an easy work day for him. I should have known it would be an issue from there. I ordered 2 outdoor cameras and 1 camera doorbell to be installed. He didn't ask if I wanted any of those wired or battery operated, he just proceeded installing them as battery operated. Since then, I have had to recharge the cameras every 2-3 weeks and because I wasn't able to climb on a ... read more
ADT takes corporate greed to a new low. My 80-year old mom had to from her home into a senior living building. The building does not allow outside security services (ADT), **** or Dish Network. I had no problem with **** and Dish waiving any early termination fees since this is a circumstance out of her control. When I called to cancel ADT, I was told she had time left on her contract. I explained about the building policy and was told the additional time on the contract would be waived if I provided her occupancy permit and... read more
Absolutely the worst service ever. Not only is the equipment total ****, the customer service is not any better. We sold our home and canceled service on June 26, 2023. We never got told about the 30 day termination and they kept referring to the contract. We have already paid off the crappy equipment and got told that as long as the new owner signed up with them they would credit the termination fee. She signed up with them the same day we terminated. We actually added her to the call because she is a 70 year old woman who ... read more
Currently trying to cancel service and we've been on the phone for almost an hour being transferred from person to person. Buyer beware, it is very difficult to cancel. My boyfriend stated multiple times he just wanted it canceled and they continued to try to talk him into keeping the service when we finally got someone on the phone. He has now literally told them 10 times he just wants the service canceled and they put him on hold again. There are better systems out there that don't pull this. We sincerely regret signing up... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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