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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
I have been without service for over a year but have been still paying the outrageous monthly charge. I pay for 6 security cameras but they could only connect 3 ( excuse why- my internet provider). Now only one works after I have increased my internet. I have called numerous times over the year to get a service technician to fix the issue but have been told it is my internet carrier's fault even after I have increase my internet. This is "THE WORST SCAM EVER FOR SECURITY" BUYER BEWARE - THE PROMISE YOU THE **** AND WILL NOT ... read more
The ADT Pulse application wasn't working for months. The ADT agent told me when I arrived home after a few months, to reset the system. I unplugged the controller, I removed the panel from the system, unplugged the battery, as the ADT agent instructed me. This did not fix the problem. Then, an ADT technician arrived this morning, and after 30 minutes, fixed the ADT Pulse problem and charged me $59. A charge to fix an ADT issue? Really?I then proceeded to call ADT to cancel my monitoring service. After waiting on hold for 20 ... read more
This business has terrible customer service. I have been trying to cancel this policy since May 30, 2023. I have called several times and been transferred continuously. I recently just received another bill for the month of July 2023 and I have not lived at the residence since May 30, 2023. I mailed them a check for $70.00 for the month of June which I feel I should not have paid and not ADT wants to charge me for the month of July 2023 now. I have made over six calls to this business and I am currently now on hold for thirt... read more
Worst experience I have ever had. I thought that I was suppose to be receiving security on my home but instead I have received nothing at all! With the exception of the broken equipment! I have called 100+ times , spent hours and days trying to get on the phone with someone who can help and their customer support representatives just laugh or better yet hang up on you, place you on hold and leave their workstation completely! This is a disgrace of a security company. I have been getting charged for 6 months for a service tha... read more
Hello I've been with this company for over 20 years, But for the past 3 month when trying to alarm the system I would get this message Check 103 LN9KN9 Radio ****. I would have to unplug and remove the wires and enter a code and would have to do others step, I told the rep that this happen too often. Then would tell me that the tower is no communicate with each other. Now I have to try to find another alarm company. I can not understand why they did not offer a update system. I'm a senior and can not afford all of these high... read more
The worst customer service. I am canceling my service and, of course, it's a 25-minute hold to cancel. If you want to sign up for service, you get an agent within 2 minutes. This is my third call today. The first call ended with an angry rep who hung up on me because I said "put whatever reason you want" as the reason for cancelation. The second call was to request a callback, which never happened. Now I'm on my third call as I wait on hold forever. The initial tech didn't install my system correctly, and the alarm went off ... read more
My name is ********************************, residing in ******, *******. I would to place a complaint. But even the corporate is not answering the phone. This is my final email addressing my issue. If I wouldnt receive an answer within 2 business days I will be filing a lawsuit. Charging unnecessary charges for requesting the camera position installed by the tech, the camera position is not acceptable, as the building structures is hindering, for that ADT is charging 59 $ for repositioning the camera. The free door bell cam... read more
phone # out of service.They do not answer Emails Waited 20 minutes on hold , but had to leave
ADT IS CHARGING ME MONTHLY ACH FROM MY BANK ACCOUNT WITHOUT PROVIDING THE SERVICES I SIGNED FOR. I CONTACTED THEIR CUSTOMER SERVICE REP AND SHE WAS OBNOXIOUS AND CLUELESS ABOUT MY CONCERNS.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 7:00 a.m.
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