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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Im beyond frustrated. We were sucked into a three year contract when we moved. When we got it on our first home we were told it was for three years and transferable to another property. When we moved after 18 months we called to finish the remaining portion of our contract and were told that program no longer existed and yo get out of the 18 months remaining we would have to pay the balance or sign up for a new contract. We did that for another three years and now after three years Im trying to cancel so it does not automati... read more
Fraudulent Company! Do yourself a favor and do not do any business with this company. We spoke to a representative for over 2 hours, building a security package. We settled on a price for the equipment and the monthly monitoring fee. They said we needed to make a $100 deposit before installation occurred and the remaining would be due once it was complete. No problem, until I receive a notification that they charged me the ENTIRE amount immediately. We spoke with the scheduler for the installation and he indicated that he on... read more
0. I have not had my cameras installed since March. I continue to reach out to ADT and I'm still being charged. I'm constantly hung up on and not taking seriously. I've asked for a technician to come to my house MULTIPLE times. They send someone who "cannot do anything to fix the issue" since ADT uses an outsourced technician. I'm getting no help. I want the equipment out of my house with a full refund. THEY ARE SCAMMERS.
If I could give ADT zero stars, I would. ADT lies to their customers. The dealers who act as ADT representatives lie to the customers. When we got this service 8 months ago, we specifically asked about what happens if we move. We were assured that the service would go with us...the cameras would stay...we would get new cameras at no cost. Then, after our house went under contract, an ADT representative contacted me out of the blue. After that, we got a $5K bill that the representative assured me was taken care of and I didn'... read more
It's sad that BBB only lets you give minimum of 1 star. I would choose 0 starts. It's incredible how the reviews you see online are great but once we started with ADT it is horrible. I switched security systems from Brinks to ADT. A warning I want to provide to everyone is do not believe anything representatives say. They state the system is transferable once you move to another home. That is a lie. We moved from home to another in 1 1/2 years and they are charging us for the old system and wanting us to also pay for the new... read more
I called to cancel my service after many many years. I called well in advance of my billing cycle. When I finally thought I was done with them I got another bill. I called customer service they said it was their policy to charge one extra month to close everything out. I asked to speak to a supervisor and they said he was off today. Very unprofessional. I fulfilled my obligations to this company with the contract then paid on time for 15 plus years only to be treated like this. Very sad
**************** is absolutely terrible. My parents have spent weeks trying to get a hold of customer service, when they finally do, they get different answers every time. They were told they offered a service that is required by insurance, but they don't, which of course wasn't revealed until after their trial period was over. Now they have a service that doesn't satisfy their insurance which is the only reason they are getting it. Also, not everyone is technically savvy. However, customer service believes they should be an... read more
ADT is the worst company Ive ever tried to work with; their customer service is so disorganized and unprofessional I cringe every time I have to call them. They cannot solve the simplest problem, such as replacing cameras that they installed which were not the cameras that we ordered. I have talked and pleaded with two technicians, Solutions advisor twice, five account managers and at least five customer service reps *** this morning September 5. The problem was supposed to be taken care of but as per the call from the techn... read more
ADT service is awful. Every time I call to talk to someone, it takes at least 20 minutes to get a person to answer. When they do answer, their answering equipment is so bad that they are all muffled and difficult to understand.In addition, they raise their rates by 20% without even informing me of the rate increase. A 20% increase is very egregious given that it is over twice the inflation rate and 3 times the **** percentage us retired people receive.I would recommend anyone to go elsewhere for their security system.When yo... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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