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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
After being a loyal customer for 5 years and 8 months, I called to request two home alarm key fobs. I initially spoke to the first rep on 9/11/2023 and she assured me that my key fobs would be mailed out and within a week I should receive them but never received the key fobs. I called back to follow up and was told that the initial customer service rep never followed through. After talking to a total of three additional reps 10 days later the last being the supervisor (who assured me that she would call me because a bad phon... read more
On Sept 13,2020, I got into a 3 years contract with ADT. I called them 3 months later to cancel my services, because their service sucked . I was told 1 had to pay a total of over $3000 to cancel this contract because I signed a 3 years agreement. Now today its been 3 years so I called to have the service cancelled. The first young man ***** was removing the $637.00 and canceling the contract and sending it to dispute resolution and someone would contact me in 5 days. Then some other man got on and after talking to him and h... read more
I just cancelled my monitoring system with ADT. Little did I know that after paying for the equipment when it was installed, it will no longer be usable if I cancel the monitoring portion of the contract. You are not able to use it just for the cameras without being monitored. What a rip off, I should have gone with Ring in the first place. If I could give it less that one star I would.
I have been a customer for years with this company but for the last 2 months nothing but problems with customer service, calling, being transferred all over the place, wrong information given, taking my money unauthorized. Constant issues with no manners, patience or knowledge. The customer service team doesn't communicate the right information to the customer or the technicians. Just no respect. Everything is an automatic flow of constant runarounds. They quote one thing over the phone and then when the technicians arrive i... read more
I canceled my services July 3 2023. In August they withdrew the monthly fee out of my bank account. I called them about it. Said the money will be put back in our bank account blocked the ability to take money out for payment . End of August sent me a paper bill. I called them. Gave me another cancellation number and said that my money will be returned in 10 days. Didnt get but got another paper bill for August and September along with a pass due notice. On the phone again. Each call is at least a hour long *****************... read more
DO NOT USE ADT. DO NOT USE ADT. I lost my job and house and have to move back in with my parents. Instead of ADT understanding, they're deciding to charge me a cancelation fee since I was in a 36 month contract, which I completed 18 months of. I explained that I'm not canceling due to anything other than me losing my job and not having a place of my own to transfer service. They didn't care AT ALL. Please whatever you do, do not sign any contracts with them. You would think that they would feel inclined to waive the fee sinc... read more
I had ADT home security installed on my home over 2 and a half years ago. The sales team seemed friendly, but I was lied to concerning a $100 Gift Card incentive and a lack of customer service support with false alarms.The sales team was quite pushy about us getting security with in the month we moved in. Being a new home owner, I caved in to the pressure and was unaware there were extra hidden charges on top of the already expensive service. It made it a little easier to swallow that I would receive the 100 dollar gift card... read more
I have been a customer with ADT for a number of years. I moved in 2022 and installed an ATT security system in my new home. At the time I signed a contract with a verbal promise that a contract would ensure that my rate would stay the same. After about 6 to 8 moths I had a security camera go out and asked to have someone come out to fix it. I was told that i would need to trouble shoot it with a phone call. So they put me to work and I attempted to fix the camera with the help of a technician on the phone. We did not succeed... read more
Absolutely disgusting company and ***** practices. We have their brand new smoke detectors installed, paid for parts and labor and month later we had a faulty Fire Alarm! FD and police came thankfully nothing was happening- it was a false alarm from their crappy equipment! Their solution: pay $200 for the tech to come right away or wait a week for an appointment and take the smoke alarm out! It's illegal in my state to have no smoke alarms and here is multi million company asking me to take it out or pay! Will be moving to a... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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