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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Beware, I so wished I had done more research into ADT or Alder Security. This company has a great sales funnel to collect unsuspecting customers. Customer service to the on-boarding side of the business is very good and responsive. Once you are on the hook (under contract) it all changes. Their automated monitoring service was fine but we found out that they lacked the ability to respond to service requests. Need a battery in a unit or an malfunctioning unit replaced, they were slow or not able to provide a service person. I... read more
I'm shocked at the horrible service of ADT and Protect Your Home. I've been promised equipment and have had 3 different service calls to install a system. The first call they didn't have the promised equipment that was agreed to over the phone with the customer sales rep. The second call they still didn't have the right equipment but the technician hooked up one controller and left all the other peripheral equipment in my laundry room (yes, that other equipment has a cost and wasn't free!), uninstalled and said he would come... read more
At least 10 emails a day from this company show up in my Spam folder. All attempts to unsubscribe have been unsuccessful and an email sent to their marketing division was ignored. I experiencing the same issue as Chuck D. where the spam is all coming from the Davidson NC address. ***and any other legitimate corporations should be ashamed to associate with a company that uses an advertiser that promotes porn.
We changed our system to VOIP in December 2019. Did not realize ADT is not compatible with VOIP. Contacted ADT numerous times starting in January 2020. They had a potential remedy. I called them several times to book the upgrade and no-one returned my call to book. Due to the poor customer service, I cancelled ADT services. WE have been without service during December, January and February but paying our monthly bill! When I cancelled they said they would charge us to end of March even though we do not have service. Despite ... read more
Unprofessional and very rude! Go directly thru ADT. Called 3 times to have charge card changed and continued to charge wrong card. Called to complain was told ADT had my contract, which was not correct. After 2 hours of being on hold and transferred to departments and back to ADT, Defenders while on the line With ADT, tells me they will take care of a new contract. Obviously frustrated I say "No, you keep putting me back to ADT and they say you have my contract. I need to talk to some one there who knows what is going on" Re... read more
If I could give the company zero stars I would. In a twelve hour period I have received 10 emails from Defenders Inc dba Protect Your Home, 3750 Priority Way South Drive, Indianapolis. I was assured by ADT that the emails would stop but they have multiplied and the unsubscribe is a failure. As Chuck D said they are being sent by the ddress 610 Jetton St Ste #1001 Davidson, NC 29036. The amount of emails from other companies and pornography from the advertiser is unsolicited, unwanted, and unacceptable. ADT needs to sever the... read more
Looking at several alarm companies and decided to call ADT for a quote/evaluation. i thought they would send someone out to assess the property and give some information, pricing, etc. I called the number from the ADT website, the person who I spoke with sounded like he was at a call center. The rep for ADT proceeded with a 5 minute sales pitch and then asked me for personal information - including birth date and social security number!!! I asked why the needed birthdate and SS#, he said they needed to run a credit check. ... read more
Difficult to cancel. I've called twice to cancel. Each time towards the end of the call I am disconnected. Then next time I'm told that if that happens they don't do anything "for legal reason" and I have to start over.
ADT doesn't allow customers to cancel their account.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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