ADT Security Services

Charles 

on BBB

5 years ago

They did not provide services for my mother in her 80s and wouldn't fully refund her money. She went uncovered for almost 6 months. They are rude and incompetent in the account services area. They are processing 1 of the 2 and wanted to do some hocus pocus discount of $10 per month on the other product. It is unconscionable how they have taken advantage of her and after 5 calls there is no satisfaction, and 2 of the were hang up calls on their behalf. Just plain rude. I may go to the Attorney General in my state. 

Cherelle G 

on BBB

5 years ago

I am a home owner who received a fine for a false alarm. I was never made aware that a permit was required to operate a false alarm in Los Angeles. If I knew, I would've filed for one and been able to complete false alarm school instead of paying a fine. Since there was no active permit, I did not qualify for alarm school and was required to pay $316 fine. ADT is not supposed to operate an alarm without first verifying an active permit is on file. ADT is required under law to inform their customers that a permit is requi... read more

Dallas P 

on BBB

5 years ago

I had an agreement by phone to change my home security to ADT for under $28.00/month and when the technician arrived without any virus protective gear as we are elderly he informed us that without a land line the costs would be nearly $50/month without even talking about what equipment would be included as the manger on the phone said no doubt what we had could be used. The tech cased the total house inside and out and it gave us a very uneasy feeling. Then he presented an item for the arcade door for vibration but that woul... read more

Anne P 

on BBB

5 years ago

I had ADT installed and someone broke in the very next day, and they kept breaking in when I was out. I have a picture of the pad saying, "Beware, Bypass Active." So the system was being deactivated even when I was home. I was paying $55/mo. And they want me to pay them $322 for their junk equipment, even though they advertise a free $899 system. I'm 71 years old and can't afford that. The presidents of ADT and Protect Your Home refuse to delete the charge. Their basic system's technology is 25 years old. There's a website h... read more

Zachary L 

on BBB

5 years ago

I had a similar experience to what I have seen here. I called almost three weeks ago to cancel my services but the woman wasn't able to do it (not specified why) but she was very friendly and put a note in my account. However that was meaningless, when I cancelled on 4/27 I was told everything was fine, but charged for the next month at an arbitrary price higher than my previous contract. I called and the representative explained there is a "30 day cancellation" policy so I still owe. I understand this was in the fine print ... read more

W U 

on BBB

5 years ago

I had home alarm service with ADT for the last four years; through these years my alarm had come on a few times and not response from ADT not a text, a phone call, neither an email. I called to let them know of the incident and they always had an excuse. Never said sorry or apologize for it. Late January 2020 I called them to cancel the service and I asked them if I own them any money up to this time; They replied no but they will keep the service on for the whole month of February. I said that was not necessary, please d... read more

Sarah B 

on BBB

5 years ago

This company is a scam. I called and set up an appointment. They told me to call back if I needed to reschedule. It was 10 minutes later, and they said their office is closed. I called the original number and it sent me someplace else that will not allow me to talk to anyone. I called my bank to cancel the installation fee. I am glad I noticed the website name. It is NOT ADT. 

angryseattle 

on BBB

5 years ago

Tried to cancel my policy with a 30 day notice so that I would have my service shut down when I needed to swap over. Saw I was billed for the next month, called to ask for a refund, was told that the customer service rep I spoke to didn't do their job properly so now I am paying the price. Actual service is fine, but customer service is atrocious and no one can/will do anything. Would not recommend ever again. 

MoL 

on BBB

5 years ago

ADT is a borderline ***** I got the system 2 years ago with one of these vendors going door to door. The contract has a hidden term where I am responsible for $2500 installation fee if I cancel before 2 years (PS: This is on top of 75% cost of the 2 years contract responsibility.) The monthly rate is $64.99. Hidden terms are the worse. I noticed it after the installation guy left. The installation guy triggered the CO alarm and caused the fire dept to sent an engine to my home, then ran away. Let's say ADT can blam... read more