This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
If I could rate ADT as a negative 100 I would, run for the hills! They operate great when they want to get your business. They use sleezy sales people (no not contractors actual ADT sales people). I remember the guy ***** we referred business over to him, to utilize their refer a friend program and receive $100. He said that he had already given the credit to our friend and we won't be receiving one because of that....HE NEVER EXPLAINED, to us that we had to use an ADT Referral Program Link. He originally told us to call/tex... read more
Absolutely atrocious customer service. 1. I was tossed to 5 different people once I said I had a complaint. One said Customer service, the next billing, the next Support, etc. 2. After 45 minutes on the phone I left a complaint with request for follow up in 24-48 hours. I waited the appropriate time and there was no return. 3. I was told by a member of this specific branch that this is a common problem and that the staff in office do not do their job well historically. 4. I was lied to about the time of installation causing ... read more
STAY AWAY - I can't even use my alarm system. I am hoping to put reviews wherever I can to warn people to stay away from this company. I installed a system with several thousand dollars of equipment including cameras and sirens, covering all of the doors and windows and I have a system that I cannot even use. The alarm goes off so often for sensors that are loose or other issues that we stopped arming the system. Now I was told that my primary key pad is so old that ADT stopped installing them years many years ago. My system... read more
Return My $804 Back!!! 1. I've sent you the New Base Military Order PDF Version. I directly forward to you. 2. Also, I found the Register Mail Receipt. Your ADT company should received it on March 6th (3190 S Vaughn Way, Aurora, CO 80014) See attachment USPS Tracking Information. 3.There is no such "Purchased home can't follow soldier or sailor ACT" Item in "Protect Your Home" Contract 4. I've no email no mail no any clue about the debt collection. You directly let debt collection call me!!! I'm the person know at the last m... read more
Very disappointed in ADT customer service. System installed 90 days ago. Was initially satisfied, but then things went really bad. Approximately 45 days in my alarm went off in the middle of the night. not a normal alarm. I finally got it shut off and called first thing the next am. I was told service connection was lost. I requested it to be fixed and the individual went onto cancel my service. All day I tried to get my service reactivated and was pushed to various people, disconnected, told some one would call me and they ... read more
I would give them less than 1 star. They are horrible. They lock you in a contract, with bad equipment that doesn't work. I had it replaced by them and the new one was also not good. they refused to cancel my memebership. locked in to a 24 month contract. Once the contract was over. I tried to cancel and they have given me the run around. I have called 3 times and they want me! to call them back on Monday to speak with the cancelation department after I have called now 3 times already and spoke with customer service. They wo... read more
this company is a complete disaster. I will keep this easy to read: •called for new alarm service and explained I had a hard wired systen which I wanted to continue to use. •They said: "oh yeah we do those all the time! (Lie) •You will have 90 days to evaluate for complete satisfaction! (Lie) •Tech arrived to install. Had no idea how to install system. Rigged it and it did not work peoperly. Mischarged me, overcharged me etc. (Overcharges are unresolvable) • 6 tech service calls (none of whom had any idea what to do) later, ... read more
Impossible to cancel service. Wasted 1 hour and 45 minutes today trying to cancel service. I was transferred about 7 different times. Everyone tried to get me to sign a new contract so that I wouldn't have to pay the early cancellation fees. On multiple occasions I told them I would pay the fees I just want out of my contract. After the seventh person I talked to the call got disconnect on their side. Don't even know what to do to cancel my service.
ADT is not concerned with customer service, only the profit to be made off of senior citizens! After 12 years of coverage and coming to the end of a contract I called to see if it were possible to sign-up for a one year contract instead of 3 years at a time and was told "NO." I wanted to get a modern system, not continue to use the old system installed twelve years ago. I was told by the ADT representative that the coverage I had been paying covered "an outdated system that could be circumvented by any half-way decent thief,... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com