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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Very bad company to do business with. They make it very difficult to cancel. I had to call three times to cancel and still they kept charging my card and they simply say that there is no record of the me calling. The early termination fee is quoted differently by different reps. It feels like their call center people are trained to be rude to customers who want to cancel. When ever you call, ask for a call reference number and save it. Once you cancel your account successfully, never return to this company.
Tried to charge me $1800 for equipment already paid off
I called to find out about the system currently installed it the home we purchased and was mislead about the process. I never signed any paperwork nor authorized anyone sign on my behalf. After the technician came out, we declined any type of service and to my surprise I received an invoice with his signature stating I had approved the work which was **********. We will never do business with a company with this type of behavior. I never provided any information other than my name and address. When I called to get a confirma... read more
Please don't sign on with ADT blue!!! They are liars and ********. They told me that I can transfer my services to ADT blue so that I won't get charged ADTs cancellation fee of $534.34 l. They took $60 for the new DYI equipment that they shipped. Then, a month later ADT sends me a letter that I canceled my account and that I was going to be automatically charged the $534.34 cancellation fee. I then call ADT and they explained that I actually had signed up with ADT blue. And that ADT blue did not communicate my new service th... read more
ADT is a complete ****. Please do yourself a favor and DO NOT SIGN UP WITH THIIS NIGHTMARE. The first representative that came to my door quoted me at $25 monthly, I have 4 people who were present that can vouch this. The second representative (3rd party installation guy quoted 46) which I was highly disappointed with, but what made matters worse was receiving the bill for $209, and being quoted $65 in actuality monthly and not even knowing because the amount that was never agreed upon. I contacted customer service and was t... read more
I cancelled my contract due to selling our house, with the understanding I would have to pay a fee for early cancellation. I have spoken to 4 different people and have gotten 4 different answers. I called for the 2nd time on 5/5/21 and spoke to Seth and then **** and was told I had to get approval from the manager **** and then **** said that the approval needed to come from Seth. On 5/5/21 I was told the final amount due was 655.88 and today the amount given was ******* I asked for the difference in the amount and was told ... read more
Adt Over Billing Due to Wrong Order Processing in addition to this they still are billing me for security monitoring i never requested or agreed to at $40.04 per month. Called 5 times Jan. 4, 2021 Finally spoke to Will -"account manager" He said the website lists the price of the camera, it does not. It only lists video monitoring per month and packages around $39.99 per month For quotes which explain about equipment you need to speak with customer service directly. Around 9/26/20 12:45 pm, I called ADT to order ... read more
********! I called just for a general quote yesterday. They kept me on the phone for 45 minutes and kept pushing for personal information and an appointment before giving me a quote. I told them I'd have to check with my husband before committing to an appointment, & that we work long hours and different schedules so I may not get to speak with him about it right away. They sent me completely different numbers VIA email than the guy discussed with me on the phone. I emailed they back and asked why the numbers were so much di... read more
My realtor contacted ADT without my permission and their incessant sales person insisted I set up an appointment for installation. I contacted their customer service department and cancelled the installation, whereupon the salesperson texted me that she understood I had requested a reschedule. So, she lied about her understanding and coerced me to reschedule installation for an expensive security package that I did not request, nor need. I am still trying to figure out how to cancel the service. Belligerent sales representat... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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