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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
I have been a customer with ADT for 25 years . so I wanted to upgrade my system, spoke with ADT gave me a good price made an appointment in 2weeks on Saturday 6/19. I was told the upgrade would be around 8hours as it was a big job(cleared my Calendar to be home) 2 days before they were coming I called ADT to confirm everything, and was told all is good and my window of someone coming was between 8am to 12pm but most likely would be the 8am slot . Later that same day , I received a VM that my parts was on back order so they n... read more
I wish I could give a negative star. Worst decision ever! The only reason I signed up for Blue by ADT was because, when I moved, the ADT installation representative I scheduled never showed up. The call center recommended Blue By ADT because I move so often. I agreed. Then, they charged me over $500 because they didn't properly handle the switch on my account from ADT to Blue, and it registered as a breach of my old ADT contract. It took them almost four months to refund my money because they sent it to the wrong address twi... read more
had 3 years no problem i renewed and decided to sell my house called adt and said i was stuck in contract unless new homeowners took over what a mess now im stuck paying the contract unless i renew another contract don't do business with these crooks
We were having issues with our Brivo Door system and it was recommended by a technician we upgrade. I requested a quote in 3/2021 and received the quote back after review with the owner we decided to move forward and signed the contract and paid the deposit in April. The first available appointment was 6/1, we took it. On 6/1 no one showed up and no one called. I had to call in to ADT only to find out technician called out. They rescheduled us for 6/10. We received a call around noon that the technician was running behind an... read more
I have been given the run around trying to cancel my service. 1 hour spent on hold and transferred multiple times and then they hung up on me. Terrible customer service. If I don't get resolution ASAP, I will block payment of any further monthly service payments with my bank and leave their **** equipment outside the house I have sold. Pick your **** up at your convenience....not mine.
Tried to cancel account. 5 calls and confirmations, still got charged. Cannot get the refund aside from an account credit. Keep being told account is not cancelled. Cannot close the account. Cannot reach a live person unless waiting in excess of 15 min.
Business response:
We sincerely apologize for the frustrations endured. We have confirmed that the account has been cancelled & a refund has been processed.
Incredibly ******, continuous harassment even after submitting a request to be added to Do Not Call list. Harassed through email, calls, text, paper mail - it's extremely hard to believe that a legitimate business would behave this way.
Business response:
Due to the alleged violation of law, this has been sent to our law department for further investigation.
I have been a customer for 6 months, and they have sent technicians out 3 different occasions to fix faulty equipment. Issue 1: the smoke/ carbon monoxide detector was broken, so I got calls every 15 minutes from ADT for an entire day/ into the following morning saying I had a "low sense" alert. This means it's either faulty equipment or, the battery is dead. It turned out to be faulty equipment. Issue 2:, front camera stopped working. The online step by step were useless, and ADT blamed internet. Speed tests showed this was... read more
Warning to others! May of 2020 I called to cancel my account with ADT due to me remodeling and doing a lot of work on my house including painting the exterior as my cameras were removed. I told the representative that I was canceling because the only service I was using was the ring. They got me over to a specialist to go over my cancelation and he offered a technician to come out and install my cameras back on at no fee, I agreed. The prejudice technician shows up with a horrible attitude and I asked him to leave my house!... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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