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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
I called to get a quote for a business. They scheduled an appointment for 1/18/22 and nobody showed up. I called again, scheduled an appointment for 1/26/22 drove an hour to get to my business and waited for over an hour and nobody showed up or called. I called the next day filed a complaint and they said the supervisor would call me that day. Never received a call or anything. I cannot believe they do business this way. If they cant service an area or dont want new business just say so, but dont keep stringing me along and ... read more
BUYER AND LONG-TERM CUSTOMERS BEWARE!!! I was a customer for 20+ years and had systems at two separate properties. When I had the second property listed, I called ADT to ask if they needed any notice to cancel the monitoring (already years past the end of the initial contract terms). They said no worries - just let us know when you sell the property and close. I called to cancel the day of the closing. Weeks later I received a bill for another month of monitoring. When I called to tell them that was not what their rep told m... read more
I cancel my contract with this company because I sold my house. When I called to cancel they gave me a final pay off of $725.82 with a confirmation #********. I accepted this amount and sent them a check for the full amount. A month later they sent me a bill of $992.82, stating that I have a balance due of $263.17, which I refuse to pay; they turned around and charged my credit card with the balance without my authorization. This move on part of ADT was illegal. I advice anyone not to do business with ADT, they do not keep t... read more
Business response:
We regret any inconvenience or frustration the customer experienced. We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations. The cancellation agent provided the customer with an incorrect final balance quote on 10/04. On 10/27, the customer was provided the accurate balance. On 11/12, we received a check payment for the incorrect balance; despite Mr. ******* being provided the actual invoice & final balance quote. The customer's cont... read more
STAY FAR AWAY! I tried to cancel, I was told on a recorded line that I would be given a free command center upgrade and a discounted rate to try and have me not cancel. I WAS LIED TO, and they did not honor what I was told and told me I’d need to pay MORE to get this. CANCEL, STAY FAR AWAY. Worst service ever, you cannot promise something and not hold your promise.
Need to watch out with adt and smartstreets. The hole set up is a lie. They even fill u into a credit card that u didn't apply for. After I was told it won't affect it. Then not that I have two separate payment. Now that I'm locked in. All this comes in. It's sad how they play ppl. Cuz now I can't buy my house cuz they lied. So sad. Never again.
The only good thing is the customer service. Equipment such as cameras don't work half the time. They send a tech to your home and 80% of the time they don't resolve the problem. Delayed camera response times even if you're in the home. Most of the techs I've encountered have proven themselves clueless. I called once to get my alarm integrated with my Google, paid $50 for a tech to come out. He got here and told me it's not possible on my system, then left, just for me to find out that it is possible. My doorbell camera does... read more
Business response:
We regret any inconvenience or frustration the customer experienced. We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.
DO NOT do business with these people, i had service with them for many many years, so when i moved i decided to have them continue to monitor my home. I called and made and appointment, they assured me my bill would remain the same, to my surprise they are charging me for reinstall that didn't happen the last time i had them for my service. Had i known that i would have just went to Amazon or somewhere and gotten a security system through them, then when i call to ask about the problem i'm put on hold for a long period of ti... read more
I have a 6ft. privacy fence all the way around my house (about an acre) and their two sales girls came right in. I have 3 dogs! Do you understand what could have happened? To top it off I'm trying to get my dogs inside and the girls just walked in on the pretense they were helping. Just to say their speel about how I need ADT. I WILL NEVER EVER get their service now. My dogs could have gotten out or bit them! Either way would've been horrible. This is COMPLETELY UNACCEPTABLE! The salesperson name is ***** ****.
Business response:
We regret any inconvenience or frustration the consumer experienced. We strive to provide the best possible service and it is important for us to know when our customers feel that we have not met their expectations.
Truly a terrible experience with this company front to back. Customer service and billing were a disaster. I highly recommend going with ANY other security company. ADT is so big and so disorganized that it made everything so complicated and sloppy.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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