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ADT Security Services
- Home Services
- Trussville, AL
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Customer service wait times could exceed 4 hours. I had this system for over 3 years, this company is a nightmare. The Adt cameras are extremely inferior and constantly go offline. Company sucks<br />
Worst customer service EVER! Been a customer for over 13 yrs in this state and many years in another state but they don't care about loyalty. Got rid of my land line and tried to cancel monitoring for over 4 months. No land line means I was paying for NOTHING, they couldn't monitor if they wanted to bc there is no way for them to do it. Because I agreed to consider video upgrade/wi-fi, they continued to charge me my monthly fee while I thought about it. They offered me credits that never have shown up while I considered an u... read more
Not great to work with. I brought a google camera, and it is not working. Sadly, the company will not help.
FROM DAY ONE, WE RECEIVED THE WORST SERVICE FROM THIS COMPANY. WE SIGNED UP AND IT IS LIKE SCREW YOU NOW. WWE WERE LOCKED INTO A 36 MONTHS FOR THE HOME SECURITY AND EVERYTIME THERE WAS A NEED TO ADDRESS ANY CONCERNS TO THE CUSTOMER SERVICE, THERE WAS ALWAYS THIS HOUR OF WAIT OR TRANSFERRING OVER AND OVER BEFORE SOMEBODY WHO HAS GOD FEARING WILLING TO HELP. FINALLY,CAME TO THE END OF THE CONTRACT, THERE WAS NO NOTIFICATION FOR HEY, MR. CUSTOMER YOUR BILL MIGHT BE GOING UP OR DOWN, WE FOUND QUICKLY FOUND OUT ADT WAS CHARGING U... read more
I AM A SENIOR CITIZEN LIVING ON A FIXED INCOME AND I HAVE BEEN A LOYAL CUSTOMER OF ********************** FOR ABOUT 3 YEARS'I HAVE BEEN CHARGED $146.00 PER MONTH FOR THE LAST 2 MONTHS AND MY MONTHLY BILL IS ONLY $28.35 PER MONTH.I SPENT ABOUT 3 HOURS ON THE ***** TODAY WITH ADT, AND I WAS TRANSFERED FROM ONE PERSON TO ANOTHER, I GOT THE SAME TALKING POINTS FROM ABOUT 5 OR 6 DIFFERENT SERVICE REPS,'' I WAS TOLD BY EACH SERVICE REP. THAT THEY HAD TO PUT ME ON HOLD WHILE THEY RESEARCHED THE PROBLEM AND THAN I WAS TRANSFERED TO ... read more
HORRIBLE COMPANY.....RUN AROUND AND SOME MORE RUN AROUND....BEEN TRYING TO GET SYSTEM TO WORK.....NOTHING BUT ****...I BOUGHT INDEPENDENT CAMERAS THAT WORK BETTER THAN THIS CRAPPY EQUIPMENT.......CALL IT SELF SET UP....NOT A ********* COULD SET THIS UP WITHOUT TAPPING INTO AN ELECTRICAL SYSTEM SET UP OUTSIDE........I KNOW OF NOONE WHOM CAN SELF SET UP THEMSELVES......
This company is a joke-- Holding time is more than 2 or 3 hours .even if you leave your number to call back no one called back. I have called 10/02/2023 to cancel my service and of course 4 hours hold finally i got live person and asked her to cancel my account ,she asked me why ? I do not know why she even asked me Why? I think it is just their protocol to ask bcz they know their service is worst. Any way she said she canceled it and just hung up phone,I just called today 10/11/2023 just to make sure its been canceled and I... read more
Lies to you and up-sells. They told me $45.99 a month and no installation and equipment fees. I specifically asked about glass break sensors and they said they were included. The next day someone came to install equipment and after installation told me there was nothing on the back windows or basement windows and I had to buy that equipment. He said the sales people just didnt know that. I had no choice but to buy the equipment and sign now that everything was installed. The only reason I went with ADT was that it was econom... read more
LYING SALES PEOPLE, INCONSISTENT BILLING AND $100 REPAIR COSTS REGARDLESS OF NO FAULT 1. I signed a three year contract with ADT and was promised my rate of $40 would not change until the contract ended. I have been being charged $45 for the past year and now $50. When I called to get this corrected, I was offered credits to my account in place of being given the option to terminate the contract that had already been breached on their part. 2. ADT charged me $100 for a person to come out to repair their own equipment when it... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,145 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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