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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
I have call about my fire detection tell me about the one from my Company l talk to 3 different tech support they all give me different one phone drop then the last one hung up Sunday at 200pm till 225 pm still don't get a answer get help batteries what can took down went off then nobody could help about my fire
My experience with ADT has been HORRIBLE!!!!! I had multiple properties with ADT fire and burglar alarm monitoring. I kept receiving robo non emergency calls all hours of the night - 1 am, 2 am, 3 am and on and on - automated calls for a NON EMERGENCY. I called ADT and said “send one of your technicians out and fix the problem” - ADT would send a tech (sometimes) and charge me and a few days later I’d get a robo call at 3 am AGAIN! Great service if you want robo calls at 3 am for a non emergencies and a company that can’t (o... read more
The one positive that I have for this company is the tech people that actually come to your house. The people that have come to help with installation or replacement have always been kind. That said, the service end of this company is utterly horrible. They have multiple departments that do not connect with one another, and it seems like no one actually has the knowledge to help you do what you need to do. I wanted to do a simple swap out of my window open sensors to shock sensors, and it took multiple calls and multiple tra... read more
The worse company all they do is lie and raise there bill. We were told the equipment would be paid for and the bill would decrease and it went up to 49.99. I called them and they Lowered it and then it went back up. When I canceled service they offered to lower again. Then charged twice after I canceled. Rip off company
Can you do zero stars? Worst customer service ever, worst devices ever. Safe Have Security Services digitally signed my contract themselves to get me started on 3 year plan with ADT... ADT did care. 3 technician visits and they could not figure out how to set up cameras I ended up doing myself. Everything has a charge the number of recordings, oh and a technician visit to set your camera because you can't do it your self because it doesnt work when you try even following the steps. HORRIBLE, UNETHICAL Company will never use ... read more
ADT unfairly prices products. They charged me more than my neighbor for the exact same service. They also charged me to monitor equipment that did not work for 3 years. They would not fix their installed equipment without assessing thousands in fees. I was a customer for 20 years. I was forced to sign a new contract for 3 years just to have someone come out to look at the situation. I should have switched to Vivint.
ADT is the worst of the worst. I wish I would have read the reviews before I went with them. Would like to give them a negative -5.
I was sold in December 2021 by an ADT sales rep the smart home security system. Since having the system installed I have had nothing but issues from the front and rear camera. I have called and complained to ADT and they have sent numerous technicians out to rectify the situation with no success. The last 2 technicians that came to my home explained to me that ADT knows they’re selling bad 3rd party equipment to customers and knowing it will never work. The goal is to lock you in a contract so you’re stuck paying for faulty ... read more
Worst experience! I was a customer. After I leant ADT charged me service fee for near a year while the service was NOT provided, I called ADT to stop its "service" and disputed the fraudulent charges. However, ADT didn't stop its charge till I closed my credit card. After that, I was harassed by non-stopping Robocalls from ADT. Even on Christmas Eve and New Year's Eve, the Robocalls didn't stop. Numerous messages were left on my cell, jammed voice mail. Also, it sent many discount coupons, and incentives up to $850 via USPS,... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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