ADT Security Services

Vanessa M 

on BBB

3 years ago

We had a really intricate ADT system installed in our previous home in *******. We had to move due to work before our contract was up but were told that if we kept the service at our new address, we would not be penalized. We were. Now that we had to move again, we were told the same, no penalties if the new owners kept the service. After 3 weeks and being tossed around at least 5 different departments, I was told I had been given a credit for the first penalty (not true), and that I do have to pay a penalty again. Magically... read more

Viola R 

on BBB

3 years ago

I will NEVER EVER use ADT again.I ordered my 97 year old grandma an alert braclet.We haven't even had it activated because we were told that she needed a lock box.She has been charged for 3 months total of $113.21 and hasn't even used it.They refuse to give me a refund except for 8 days worth. 

lesa J 

on BBB

3 years ago

After 20 years of service with ADT I lost over $650 dollars by paying for protection that I did not receive. I called ADT to inform them I had switched from a land line to a cell phone over a year ago and they assured me it was fine. They failed to inform me I needed special equipment for the use of my cell phone. I was told I would receive some type of refund. After two hours on hold it turned out to be in the amount of a $175 refund and a two year discounted contract. I was told I should have been performing monthly checks... read more

Diane M 

on BBB

3 years ago

On June 10th I had the Security System but in my home at ******************************************. It was not working out for me so I called and broke the contract on June 11th. I was told that a I would recieve my complete $813.31 returned. A few weeks later I called and asked where my money was, and they said not until we pick up the equipment. On July 2, 2022 they finally picked the equipment up. On July 12th. I called again. She sent me a e-mail stating "This is to confirm that your refund in the amount of $813.31 has ... read more

Valerio F 

on BBB

3 years ago

I am trying to get 4 years of non existent service refunded. The alarm never worked, but not only the wont return the money, they also keep on charging us after I already canceled. What is wrong with these people? They want you to call a specific number but they put you on wait forever its a scam 

Lori R. 

on BBB

3 years ago

We were double charged when we paid off our alarm equipment (over $1700) and trying to get ADT to refund our money has been a terrible experience. Two different reps said 5-7 business days but still no return. When we called back they said 25 - 30 days. Unbelievable they think it is ok to hold onto peoples money for a month. 

Duane M 

on BBB

3 years ago

This company used to be good. What happened? Is ********************* s******* everything up? Absolutely horrible service now, even worse customer service. Have had their system in for 7 years now. The last year piece by piece keeps going down. They expect me to fix it myself instead of sending a technician. Who ever heard of service like this that you have to pay for? They should be paying me for the constant work I have to do to their system. You guys need to vote ********************* out and replace him with someone will... read more

Daniel T 

on BBB

3 years ago

We were canceling our service to go with another company, we called and the lady said it would be $350 to buyout. We call back a few days later and talk to a guy by the name of **** (claimed to be a manager) and he it would now be $899. We got disconnected and after he called back he had them said $1,100 for the buyout! Upon requesting to talk to a new member of ADT alot of attitude was given, we were transferred to a new person who then said our total buyout was $134.50. Something's goin on there and it sounds like extortio... read more

Teodolinda D 

on BBB

3 years ago

I deactivated a master code months ago but this code still allowing access. I expressed how this is a security risk for me. They cannot send anyone till 8/6/22, today is 8/3/22. How is this a security service I pay about $70 a month for. What else does this service not do or do that I am paying for?End result is my call has been put on a priority list for someone to look at, but they cannot open 2 tickets. 1 delete the old code from door access (major safety threat)2 replace backup battery My contract does not expire till Ap... read more