ADT Security Services

Louis C 

on BBB

a year ago

I have been with ADT security for over three years. But when I requested the service opt-out, they put me on hold for over 1 hour. The company used the tricks ten years ago to have customers give up the cancellation due to the long on-hold time. It was a terrible experience with the company, and I will not consider ADT again. 

Burt K 

on BBB

a year ago

Still waiting for them to correct, complete my security update? Actually they installed their panel and omitted connections of several existing detectors. We had to discover this.They didn't point it out. When it was discovered they said they were compatible. REALLY? They installed a hybrid panel which would take some of the sensors. Beware if you switch to them you could have less security and not know it. 

Youlonda W 

on BBB

a year ago

I want to start off by redirecting anyone who is thinking about getting blue by adt services please take notes this company or whatever name you want to call it , is a very dishonest, love of money driven, that has been nothing but heart ache. First of all I did understand that I was signing a contract for a security system that is supposed to provide protection to my home, because I really believed that it was a good thing. Note!!! The system worked about a year and some months and that's all, so I had to hire someone to co... read more

David N. C 

on BBB

a year ago

I attempted to ADT my service with ADT. They kept harassing me with different discounts. I just wanted my service canceled. I was on the phone 1/2 just to get my service canceled. 

John K 

on BBB

a year ago

I wish I had done better due diligence on ADT before contracting with them for my security and the Alarm.com smart system. Cable and phone companies can be difficult can be difficult to deal with at times but nothing like ADT. Caution, do not use ADT under any circumstances. They lock you into a three year contract, give you obsolete equipment and then wont provide service to fix a system thats not working. This may be different in other parts of the country but in ******, the ADT sub contractor Safe Haven is incompetent. I ... read more

Shirley J 

on BBB

a year ago

We were with ADT for almost 10 years. Every year the price went up with no reason given. When we finally went with another company we have had almost 3 months of trouble. We sent them an email on 08/29/2023 stating we are cancelling their service. We made sure we cancelled any further charges to our credit card. On 09/13/2023 we called ADT to verify cancellation. They stated there was no record. The lady on the phone would not take no for an answer. We said cancel our services almost 6 times and she would not let us. We rece... read more

Kathie H 

on BBB

a year ago

ADT makes it really hard for their customers to cancel. I finished my two-year contract with them and went to a month-to-month. After moving out of my condo in January 2023, I contacted ADT to cancel the services. They never canceled the services and were debiting my credit card for $38.00 monthly. I contacted ADT again in May 2023. I was on the phone with ****************** for almost an hour. I received an email stating that my account would be credited for the money they continued to charge my credit card. Yet, ADT contin... read more

Derek L 

on BBB

a year ago

I had ADT services for almost 10 years. When you first get service, you're locked into a contract for 2 - 3 years, then it transitions month to month. At year 8.5, I moved from ******* to MI, I tried to transfer my service. I was told that I could not transfer it, so I would need to cancel and open a new account. After about 1.5 year in MI, I'm moving again to a safer neighborhood, and when I go to cancel, what do you know, I'm now locked in a contract since the service was 'technically' canceled. They're requesting me to pa... read more

Trisha W 

on BBB

a year ago

After 3 phone calls, I cancelled my account on 10/17/23. I was told that it would be cancelled on 11/17/23 because I had to give then 30 days' notice. The company withdrew payment on 11/20/23 stating that they bill in advance. I don't even have an ADT system connected in my home. No refund was given. I would never recommend ADT to anyone after dealing with them on this issue.