This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Adp Screening and Selection Services
- Business Services
- Fort Collins, CO
About this business
Location details
301 Remington St, Fort Collins, CO, 80524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All the money was just stolen from my card one charge from California then another from New York within minutes all while I was at home not using the card soon as I got the notification I called ADP Wisely they said there’s nothing they can do because it’s pending after reading these reviews I have a feeling my money will never be replaced this card has no security please never use this card unless you want to get robbed
Business response:
Thank you for your inquiry. We can certainly understand your frustration. Our records indicate you called on October 12, 2019 to inquire about three pending transactions. During that call we advised you that we were not able to initiate a fraud claim since the transactions were still pending. You contacted us on October 14, 2019 once the transactions posted to your account to initiate a fraud claim for 2 transactions totaling $348.24, the third transaction in the amount of $25.00 expired and did not post to your account. Our... read more
I have used ADP card through several employers with no issues....until now. Adp sent out a replacement card on my account to someone without verifying even my address and I only found out when I was alerted of the new card charge to my account. I immediately called and she cancelled all cards and sent me out a new one. The new one should have been sent express with no charge to me as I did not create this mess. Here I am one week later with money in my account and a deposit scheduled for tomorrow and I have no access to my o... read more
Business response:
We have reviewed the complaint dated October 16, 2019 filed by ******* *******. ADP Payroll Services, Inc. (ADP) provides our clients with an efficient way to pay their employees electronically, and a beneficial financial tool for their employees, through a VISA branded payroll card. On October 3, 2019, Ms. ******* contacted cardholder services and informed them that her card had been compromised and that her address on file had been changed and an expedited replacement card had been ordered. At that time, the cardholder ser... read more
Absolute worst and most expensive experience working with this company for only 3 days and cancelled immediately and they kept $1200 and paid them to the IRS without authorization. I had to pay my bookkeeper over $1000 to fix what they messed up and they still want to charge me $250 for a botched payroll job. Also my employees almost did not get paid on time due to their errors. I ended up going with Gusto and I’m hoping they don’t create as much headache and stress as ADP. I was told they were a big company that was reliabl... read more
Business response:
There was not enough information provided on this review to locate Julie's ADP account in our databases. We sent her an e-mail on 10/10/19 requesting that she provide account identifying information to us, so we could have a service leader contact her to discuss her concerns. We did not receive a reply. We are unable to confirm or deny the statements on this review and are unable to help resolve concerns, unless we hear back from her.
Wisely pay ADP direct deposit services are NOT satisfactory by any means. "NEARLY 100% OF CUSTOMERS RECEIVE PAYROLL DEPOSIT BY 9AM ON PAYDAY" this statement is false advertisement and should not be allowed as a selling point. After speaking with 3 different customer service reps who were ignorantly reading script and had no real knowledge of financial processes, I was told that my employer completed their end of the direct deposit process and that the funds were ready to be loaded on to my card, but I just have to wait 3 DAY... read more
Business response:
Thank you for your inquiry and for taking the time to speak to us in regards to your concern. To recap our conversation on Monday October 7th, 2019; our records indicate you contacted us on October 4th, 2019 to inquire more information on your direct deposit load. We were able to advise you that your employer is the one who sets the date of when the deposit is going to be loaded to your account. This time, your deposit load date was 10/07/2019 instead of 10/04/2019. We certainly understand your frustration, and we thank you ... read more
One star is a high rating. My card was hacked and even jumping through all the hoops I get no answers about my claim. Horrible customer service, no help for those whose information was compromised by a hack to their security system. It's been a month and a half and still my claim is pending. I even sent back their required papers using priority mail which was delivered 3 weeks ago from my tracking information. Why must we have to suffer for their lack of caring for their customers. No updates from them. I call every week and... read more
Business response:
We arranged for a Senior Client Support Specialist to contact *********. He reached her voice mail and left a message. He also expedited the claim, which ended on *********'s favor and funds are active on the card. We apologize for any difficulty she experienced in trying to resolved this issue.
I have been using ADP since I started working when I was 18. Every company I've worked for has used it, and I have never had issues until recently (I'm 23 now). My account suddenly stopped showing my pay stub information, only my W2's, while in the middle of employment at a company where I had no issues before. I contacted my HR rep to report this, and it was sent to an agent to fix the issue. Turns out my "account was not set up correctly" and I had to re-register. I was also told I would hear back by the end of that week. ... read more
Business response:
****** has been correctly instructed to work with her employer. We contacted her via e-mail to see if there was anything we could help bring attention to her concerns internally, but we didn't hear back.
I am a financial services professional. A client with a disability had her ADP Wisely card stolen, the poi purchased $1,500 of goods. My client reported the card and cell phone stolen. ADP has 5 customer service phone numbers. Each phone number leads to a customer support team in San Paulo, Brazil, Columbia, Ecuador and Chile. When transferred to another supervisor or department, another person asks the exact same questions, and gives the same answers, stating "We're sorry sir, we don't have the phone number of the legal tea... read more
Business response:
*******, I am sorry to hear about these challenges and would be happy to have someone on the team get a status update on this dispute for the cardholder. I will reach out to you via email to obtain the information I need in order to do so (the cardholder's name, account & contact information). Once I have that, I will have someone from the team reach out to the cardholder to assist! Thank you,
Trying to get customers service to do anything takes an act of Congress. Been trying to dispute a charge on my card for over a month now and cannot get these people to get me the forms to fill out. Of course it isn't their money so why do they care. As soon as I get this resolved I am dumping this card company. Absolutely no sense in anyone going through the stress of ignorance. Get it together already.
Business response:
Thank you for your inquiry and for taking the time to speak to us in regards to your concern. To recap our conversation on Wednesday August 28, 2019, our records indicate you contacted us to file a claim on July 26, 2019 for one transaction (******** **) totaling $2000. Our investigation began on the same date you reported the issue. Dispute forms were generated and mailed to your address on July 3, 2019. On August 28, 2019, your claim was denied because the merchant provided proof this transaction was valid. Therefore, the ... read more
ADP is a very unprofessional company, so much in fact that it makes me sick. Their customer service is a joke, and the employees seem to not be very knowledgeable or speak English very well. ADP garnished me past the 60-day window they were legally allowed to, and when I called the lady was very rude and said "YOU ARE STILL BEING GARNISHED SIR!" After speaking with other people, they determined I was right and stopped the garnishment order. Since I still owed on my debt, ADP said the overgarnished payment would be sent to my... read more
Business response:
We thank the Better Business Bureau for bringing the complaint filed by the above-referenced individual to our attention. We appreciate the opportunity to share with you our understanding of the consumer’s issues and identify opportunities for improvement. We provide wage garnishment processing services to ********. On January 4, 2019, ADP received and processed a writ of garnishment issued against ********, dated December 14, 2018 regarding Mr. *******. Writs of garnishment issued in the state of Washington are typically pe... read more
Frequently asked questions about Adp Screening and Selection Services
How is Adp Screening and Selection Services rated?
Adp Screening and Selection Services has a 1.1 star rating with 86 reviews.
When is Adp Screening and Selection Services open?
Adp Screening and Selection Services is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com