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Adp Screening and Selection Services
- Business Services
- Fort Collins, CO
About this business
Location details
301 Remington St, Fort Collins, CO, 80524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a new small business and had a need for a payroll service. I had been doing payroll manually with QB when ADP came into the picture. After working for about a month on a deal, a good deal at that, Georgina (my sales person) reached out and about three days before one of my payrolls. She started explaining to me if I wanted to switch over I would have to make this happen before closing Q1 or else it would be more difficult. She explained all she would need is a short list of things and I could have direct deposits for ... read more
Business response:
Hello Mr. ********, We would like to apologize for the experiences that led you to write this review and we want to assure you that we take this very seriously. We truly appreciate the feedback. In most cases, we should be able to get a fairly simple and small business payroll up and running within about a day, as long as we have the complete information from our peers, our sales partners. In order to setup the money movement feature of a payroll bundle, which includes direct deposit, several factors are considered by our cr... read more
I have a long list of issues with ADP, but this one is the most telling: One of the first mailed letters I received from them included both my social security number and my birthdate printed on the form as my identification number. When I called and requested my identification number be changed, they didn't understand why it was an issue. (Look at state laws regarding use of social security numbers and identity theft.) After several emails, they agreed to change it; their suggestion was to keep the same numbers, but just reo... read more
Business response:
The document in question was a ****document which came from directly from ****, not ADP. At that the time of question, ADP worked with **** to correct that process of printing SSN & DOB’s on correspondence. It was discovered it was not a typical **** practice, but in some cases they do print sensitive information. An ADP representative reached out and apologized for the time it took for ADP to get this worked out with ****. The complainant indicated that he was fine with the eventual outcome. Since ADP did not produce or mai... read more
It is my duty to reveal ADP's mistakes and lack of accountability. ADP payroll along with its famous card the aline card are the worst of the worst indeed. It turns out that my employer created an account for me with ADP to deposit my earned money- ADP did not allow me to activate the aline card either by phone or online so my funds were detained as an adverse action and ADP demanded that I submitted identification documents. Otherwise, it would not grant me access to my own money which I saw myself forced to comply with imp... read more
Business response:
Dear Mr. ******: This letter is in response to issues you raised on January 28, 2018 with the Better Business Bureau, regarding difficulties you encountered with your ALINE Card by ADP®. As I explained during our conversation on February 13, 2018, we were initially unable to verify your address, which is required by applicable law, so we needed additional information from you. We apologize for the delay in updating your account and any inconvenience it caused. Since our conversation, the hold on your account has been release... read more
I have been using ADP for almost a year. I am very disappointed in level of service and lack of knowledge pertaining to Worker Compensation Insurance. My account representive recommended Kevin to handle my Workers Compensation Insurance. I was lead to believe Kevin was a seasoned insurance broker. It turned out that is a merely a sales person. I switched to ADP to handle my Workers Compensation Insurance only to later find out that my pervious carrier was never notified of my cancellation, therefor I was charge exorbitant pe... read more
Business response:
Thank you for bringing this situation to our attention. I will escalate to the area who oversees your Workers Comp insurance here at ADP & ask them to reach out to you directly to resolve this matter.
This company calls us at least 5 time a day and will not stop harassing us with these phone calls. We have asked time and time again to stop calling and they continue to call. I would never use a service that is this bad at customer relations. How the heck do they have an A+ rating with no positive reviews? Come on BBB do you job and rate them properly.
Business response:
Based on this review, I reached out to Mr. H on January 18th via email: "I am sorry to hear about the issue you are experiencing with calls from ADP. I am looking into this to see where these calls to your business are generating from, so that they may be stopped. If you will allow me a few days to get to the bottom of this. Then, if you experience any further issue – please be in touch with me directly". I have not heard back from Mr. H and therefore assume the issue has been resolved. I did provide my direct contact inform... read more
I have never been more dissatisfied with customer service as I am with ADP. I lost my card about 20 days ago and requested a new one. It did not come in the quoted time and when I called two days in a row and they said that I just had to wait. I called a couple days after that and they said that I never ordered a card and that I had to wait 7-10 more business days. I asked why three separate employees told me I had a card on the way and they didn't have an answer. I asked to speak to a supervisor who was able to activate an ... read more
Business response:
Hi So sorry to see the concerns for both the service and the card. I don't know why there was no answer to whether your card was on the way, we can look that up. We will need you to message up (privately of course to protect your information) please email us at ask_adp@adp.com and our Service Team can look this up.
ADP payroll site frequently down. As employee, payroll codes for job/service types all incorrect and not working. Poor service. Should file bankruptcy and shut down. Forced to rate with a single star but would prefer no star rating.
Business response:
Hi *****, I am sorry to see the poor experience with us. Happy to look into any specifics if you would like us to assist.
ADP is unable to provide me with documentation it is required by law to collect from me. I am trying to get copies and an accounting of amounts ADP paid through my FSA and ADP is unable to do so. They provide me instead with vague and undetailed materials and state that their servers are down, or that the software is old.
Business response:
Hi Amy, I show that detailed reports were provided to you with a run date of March 20, 2017. A sheet with contributions and one for claims and payments were included in this report. If you need a copy of this report please do let us know. Thank you
In addition to previous commentary, I requested to be transferred to the customer satisfaction survey and the operator said "i'm not sure if it's working" and then was transferred. As soon as I began to answer the first question, the call was mysteriously hung up. Unprofessional.
Business response:
HI ******, I am sorry the call was disconnected. If you would like to submit feedback please send your company/employer information along with yours and the feedback to a************** and we will get it to the right team.
Frequently asked questions about Adp Screening and Selection Services
How is Adp Screening and Selection Services rated?
Adp Screening and Selection Services has a 1.1 star rating with 86 reviews.
When is Adp Screening and Selection Services open?
Adp Screening and Selection Services is closed now. It will open at 9:00 a.m.
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