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Adp Screening and Selection Services
- Business Services
- Fort Collins, CO
About this business
Location details
301 Remington St, Fort Collins, CO, 80524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The switch from ADP to Wisely bad choice never had an issue paycheck was suppose to be deposited this morning my payroll dept spoke with a supervisor to verify the deposit and guess what to no avail was anything resolved this company is stealing people hard earned money and I can't understand why anything isn't being done and after reading the reviews I'm hurt and disappointed. Is this a scam.
Business response:
******, In response to your review, our pay card team reached out to you on Wednesday June 19, 2019. On that call with you, it was confirmed that there was no deposit to your card pending, but rather a check was issued to you by your employer. We believe, therefore, that this matter has been resolved, but should you need any other information in regards to this matter, please connect back with Luis on our pay card team, whose direct contact information was provided to you on that call. Thank you, Christine / ADP Client Exper... read more
This is the worst company in the world. Lets you start an HSA during open enrollment but then tells you when your plan takes effect you are not eligible. The can't figure out what my critical illness deduction should be even after i gave them a screen shot of my quote. You try to talk to them and its always someone else's dept. They switch companies they use for voluntary benefits and FSA etc without notice or even asking if its ok to pass off your personal information. They dont even deserve 1 star but i am forced to put on... read more
Business response:
Hello Lisa, I'm sorry to hear about your situation and escalated your concerns to our TotalSource Advisor Natalie. Natalie reached out to you via emailed to set up some time to discuss your overall experience. When you have a moment, please respond directly to Natalie. TotalSource also confirmed that your current deductions are now correct. Thank you for taking the time to share your feedback. Thank you. Pauline - ADP Client Experience
App does payroll for my employer so I was forced to use them for banking, my card was stolen I have gone almost a whole month without a replacement card, I have called numerous times to be transferred to a non working dispute line, customer service has you to verify over and over to just be transferred and transferred to another and another rep who will inform you aren't in the right department, the dispute agent I finally got through to treated me like a criminal when I was completely honest someone I trusted previously sto... read more
My Aline card was switched yo Wisely and as soon as I tried to make my purchase and was unable to due to insufficient funds. I figured it was just a hang up on my funds being moved to new card so I called the Aline card and it was no longer active. That is when i decided I should call the customer support on the wisely card and was on hold for 1 hour and 10 mins so I hung up and called again, I talked to a man and he put me on hold to check something and my phone dropped the call. ( I was driving). At this time I was so frus... read more
Business response:
Hello *******, I am sorry to hear of your experience. I would be happy to have a team leader review your concerns with your pay card. To do so, please email me at ******************************* with Pauline in the subject line. Please include your full contact information, last 4 of your card, and any other details you would like to include. Once I have this I'll have a team leader review your account. Thank you, Pauline ADP - Client Experience
Adp has been overcharging me for my health insurance for 6 WEEKS. 3 paychecks in a row they have charged me for a more expensive policy that I don’t have and they keep telling me they’re working on it and that their “IT department is having issues”. For 6 weeks? My co workers have had issues too, with their insurance, 401K, and even payroll. We CONSTANTLY get paid late because of them. Everything a payroll company is supposed to do and they fail at every single thing.
Business response:
Hello ******, Thank you for taking the time to share your situation. I would be happy to have a team leader review your concerns and reach out to speak with you directly. To do so, please email *******************************with your full contact information, name of your employer, a good contact number and email for yourself, and the last 4 of your Social Security number. Once I have this information, I'll have someone reach out. Pauline Client Experience
ADP recently switched my account over to "Wisely". I received nothing in mail or email advising me of this change and subsequent changes to cardholders terms/agreement. I found out when I was denied access to my funds at a very inopportune time, at which time upon calling I was informed that the card was in transition to "Wisely Pay". Since then, I have called more than seven times and never waited less than 20 minutes for a representative to take my call. I have had more than five unauthorized transactions to my card. I was... read more
Business response:
*****, Thank you for your inquiry. We can certainly understand your frustration. We tried reaching out to you on Tuesday May 21,2019; however we were only able to leave voicemails, and have not received any response from you. We experienced a technical issue that impacted preauthorization for some card holders. The issue has since been resolved. After further review your account is now showing the accurate balance. We apologize for the inconvenience. Thank you, Pauline Client Experience
Expect to be on hold for simple things like activating your card/trying to enroll into Apple Pay to take 2+ hours. I have been trying since Saturday 04/05/19 and I still have yet to get to a customer service agent.
Business response:
Thank you for your inquiry. We can certainly understand your frustration. We tried reaching out to you on Thursday May 14,2019 ; however we were only able to leave voicemails, and have not received any response from you. Our records indicate you first called to set up apple pay on Saturday May 4,2019.Our hours of operations to be set up with Apple Pay are Monday-Friday 8AM-5PM PST. We show you called back on May 9,2019 and you were successfully set up with Apple Pay and therefore we believe this matter has been resolved. Ple... read more
ADP tax department is the WORST. They do not contact you when there is a problem. They make payroll adjustments with no notice. They promise filings and never make them. The staff is very sweet but very inexperienced and not knowledgeable about small business tax filings. If you are a small business I would not recommend ADP.
Business response:
We appreciate the opportunity to assist with this matter, which had been brought to our attention earlier in the week via another channel. At that time, a dedicated resource from our Client Service team was assigned to research & follow up with our client. Our Specialist Cherice connected with Ms. ****** on May 7th. At this moment there are action items in place that our client is aware of. Cherice will continue to work closely with Ms. ****** on these. We look forward to assisting our client towards resolution of her concer... read more
If I could give -5 stars, I absolutely would and I am seriously considering taking this to small claims. I have no idea how it happened but as I was using my ALINE ADP card normally, it's a debit card that my employer gave me to receive paychecks on, one day I come to find out the thing's been frozen/closed for fraud. I'd used it a dozen times previously with no problems and then it was declined. Figured it was just out of funds but nope, the thing was closed for fraud without me even knowing why. It's been a week and I STIL... read more
Business response:
Hello Robert, I am sorry to hear about your situation. If you still need assistance, please email your card information, your full contact information along with a good phone number. I'll ask a team leader to review your concerns. Please email this information to adp.social.support@adp.com. Thank you, Pauline Client Experience
Frequently asked questions about Adp Screening and Selection Services
How is Adp Screening and Selection Services rated?
Adp Screening and Selection Services has a 1.1 star rating with 86 reviews.
When is Adp Screening and Selection Services open?
Adp Screening and Selection Services is closed now. It will open at 9:00 a.m.
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