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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have had your system in my house for three years, since my date of purchase. Your customer service has been good but the minute I need a service technician, the charge I was informed of is outrageous. Secondly, I renewed the monitoring plan with the promise for no change in the monthly rate. That correction has not been made.
Business response:
Please contact us at 800-552-1111 so we can correct the monitoring mistakes. We just need you to confirm your verbal pass code to assist. We also have other options other than the $89.95 for a service technician. We can resolve both of these concerns at the central station.Thank you for being a valued Ackerman customer.
After recently moving house, I reached back out to Ackerman Security who had secured my last house and asked them to bypass the existing alarm and put me back on their 3 year monthly plan. They were prompt, thorough and professional and in comparison to other companies, very cost effective. That is my experience down the line with them from customer service and support, to technical issues and their resolve. I'm grateful my house is secured by them. Would definitely recommend!
Business response:
Thank you for your wonderful review!
We hired Ackerman for alarm system services. The alarm functions well. It seems to do its function without an issue. My low rating comes from a recent experience with their technical team. We bought 14 new windows in our home. It is an older home and needed a facelift. Both aesthetic and functional improvements were done. We paid a lot of money for 14 new beautiful news and were very excited to enjoy our new purchase. Of course, we needed Ackerman to come and re install then sensors for the windows. We are both working pro... read more
Business response:
Andrew, our service manager, has reached out to assist you and resolve your concerns.
Ackerman has been great. They took over and updated a previously installed system when I purchased my home in 2017 and the one issue that I had since (in 2019) they sent a tech at no charge who worked for three hours to resolve the issue. Couldn't ask for better service!
Business response:
Thank you!
The technician worked closely with my brother, and me via phone and app. He was very professional and friendly! Made suggestions on how to solve the problem and was prompt at working the issue. My brother commented to me, that the technician answered his questions as well and was very friendly! We appreciated the technician's help and advice...
Business response:
Thank you for the wonderful review! We appreciate you!
He was very patient, polit, professional, and proficient. would love for hime to do service for my system again. would higly recommend him to others.
Business response:
Thank you so much!
The worst one I have had old equipment timeslot tracking pictures of people coming to your house you have to go unplug camera to reboot all the time the worst
Business response:
I'm not sure what the complaint is stating, but it seems there is new equipment needed or skilled technician. Can you please email your concern to marketing@ackermansecurity.com so we can help?
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
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