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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have been a customer of Ackerman for around 15 yrs. I do not use the system any longer. I was told I have to give the co. 60 days exactly notice to stop service. I was even told the date to call to stop service in Oct. I told them I do not have a contract any longer with them and they told me in 2013 I paid my bill so that renewed the contract. I thought this practice was outlawed some time ago in Georgia! They can renew your contract on the first year only in this manner. Can someone tell me if I'm correct?
Business response:
Hello, We appreciate your business and apologize for your negative experience. We aim to give every customer 5-star service. When we fall short of that, we try to turn things around. Please allow us to rectify the situation if possible. We're ready and available to assist you 24-hours a day at 800-552-1111. Warmest Regards, Your Ackerman Security
Total scam from sales representative. Was not told I would have to pay my old security co. $350 for switching to Ackerman. Repeated tries to text & call rep. only to receive vague info. back. Do not use this security company
Business response:
Hello, We appreciate your business and apologize for your negative experience. We aim to give every customer 5-star service. When we fall short of that, we try to turn things around. Please allow us to rectify the situation if possible. We're ready and available to assist you 24-hours a day at 800-552-1111. Warmest Regards, Your Ackerman Security
Been with Ackerman for just under 5 years. We fulfilled our 3 year agreement with no issues. After some thought we decided we want to cancel our service about a year after our contract was up. We never called to cancel because just like everyone else in the world we just got busy and never done it. We just let the auto draft keep running without thinking about it. We received a call from someone about our payment which didn't go through due to a debit card number change a short time later. I explained to the caller I wished ... read more
Business response:
Hello, We appreciate your business and apologize for your negative experience. We aim to give every customer 5-star service. When we fall short of that, we try to turn things around. Please allow us to rectify the situation if possible. We're ready and available to assist you 24-hours a day at 800-552-1111. Warmest Regards, Your Ackerman Security
Ackerman Security Systems has been both professional and very affordable. I can appreciate knowing if I have any kind of alerts on my system, they will call immediately. Thank you for being a reputable Company.
Business response:
Thank you very much!
Ackerman was the only company who gave me a no fuss straight forward basic package like I requested. Without trying to badge their sales pitch on me. They were quick and they had a very experienced guy to finalize everything.
Business response:
Thank you!
Dependable and inexpensive. Their direct call center is much more responsive and efficient than other home security services I have used in the past!
Business response:
Thank you for the wonderful review!
I will be calling Ackerman to discontinue service next week. I have only been with this outfit a month, and have had enough! I selected another home security provider and will be meeting with them next week, as well. Ackerman just installed my system in January. To say that I am disappointed is an understatement. It all began with my contacting Ackerman to schedule an appointment in late December. One of my contractors suggested I might want to give them a try. I wasn't impressed with your sales rep. Though Mr. M******** w... read more
Business response:
Hello, We appreciate your business and apologize for your negative experience. We aim to give every customer 5-star service. When we fall short of that, we try to turn things around. Please allow us to rectify the situation if possible. We're ready and available to assist you 24-hours a day at 800-552-1111. Warmest Regards, Your Ackerman Security
I experienced great customer service with Ackerman Security. The customer service representative Kim was very helpful with my situation. Thank you Ackerman for giving me comfort at an uncomfortable time.
Business response:
Thank you for the great review!
You are the best! The representative that assisted me with my concerns was incredibly helpful. I would recommend this security service to others. Thanks, M. ********
Business response:
Thank you!
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
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