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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No issues since signing up. Great customer service.
Business response:
Thank you for the great review!
I have been with Ackerman for the last 2 years and I have been thoroughly pleased. What I like most is how every time my alarm goes off or has a problem, they contact me within 30 seconds to make sure everything is ok. Other companies do not call you which makes me think they aren't monitoring like they are getting paid to do. Also, Ackerman's monthly monitoring charge is the lowest among security companies. I highly recommend Ackerman to everyone.
Business response:
Thank you for the positive review!
Ackerman responded to our request for immediate assistance and had the problem satisfactorily corrected a day after we initially called for service.
Business response:
Thank you for the positive review!
The Technician did a great job of explaining from start to finish the setup of our Wireless System. Very friendly and Professional. Always satisfied with Ackerman Security's service.
Business response:
Thank you for the great review!
Great service from Ackerman last week. Jon B**** spent time with me explaining the system and how best to make the system work best for me. He was patient and helpful and made sure I was comfortable before he left. I'm very pleased
Business response:
Thank you for the positive review!
Stay away from this company. They are terrible. I recently moved into my home and signed up with Ackerman for an alarm system for my home. The alarm system started going off at all times of the night. There was no intrusion of my home. We called Ackerman every time it happened and they sent out a tech, but it was always days before the tech showed up. Leaving your family and home unprotected because you can't set the alarm because it keeps going off. The sent 4 different techs on 4 different occasions and none of them were a... read more
Business response:
Hello, We appreciate your business and apologize for your negative experience. We aim to give every customer 5-star service. When we fall short of that, we try to turn things around. Please allow us to rectify the situation if possible. We're ready and available to assist you 24-hours a day at 800-552-1111. Warmest Regards, Your Ackerman Security
Ackerman Security is a company with policies that are made to make sense to only them. I called to cancel my policy in October because I was moving to an apartment temporarily while I was working on securing another home. The sale rep told me to hold the account for a few months for no charge and then reactivate at the new location. I was with them for six years at my old resident and thought I would give them a shot. I got a bill for the time it was on hold and I called to find out why. They told me to discard, but I though... read more
Horrible customer service. My husband tried to cancel the service and was pressured to taking a lower payment. I called back to cancel the service. They said it must be cancelled by mail. Still waiting on the required form.
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
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