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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ackerman uses completely deceptive business practices. I entered into a ONE YEAR agreement knowing I would be moving in a little over a year. NOW 15 months later they will not let me cancel the contract unless I pay for another year of service and send them cancellation notice by certified mail with a check. Use ANY other service provider and NEVER enter into a contract with Ackerman.
Business response:
Hello ****, I'm sorry to hear about your dissatisfaction with us. I requested that our Customer Loyalty Manager research your account and review your agreement, to see if there is anything we can do. Warmest Regards Ackerman
I have been a longstanding Ackerman customer, well over 10 years! Just recently I experienced problems making online payments for which I have done for many years. Apparently there was a new payment system in place. I called the customer service department and made a payment to my account. Unfortunately I took for granted that the representative did the right thing and submitted my payment. The next month, I went back to the online system to make a payment and wasn't able to do so. I called and spoke with another representat... read more
Business response:
Oh no! My apologies for the confusion. I can't imagine what may have transpired to cause such a mix up, but I apologize. Please don't hesitate to call us at 800-552-1111 and press 1 for existing customers. Here, you can request a member of the leadership team to rectify the situation. If you're satisfied with your resolution, the original email will allow you to update your rating if you're moved to do so! Warm Regards, Your Ackerman Security
I haven't had any problems with the system, but there was a billing issue this month. I'll have to see if it's resolved next month. The thing I'm upset about is someone from there office called my dad and told him because he's been a loyal customer they would upgrade his equipment for free. When I called to verify it no one knew what I was talking about. Has anyone else been told this?
Business response:
Thank You *******! We Value your feed back. Please send me your contact information to *************@ackermansecurity.com so I can get you some assistance. Warmest regards Ackerman
The best I have seen yet I enjoy them alot.
Business response:
Thank you! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
From sales representatives, customer service representatives to installation technicians and price, hands down the BEST. Thank you!
Business response:
Wow! Thank you so much!
Received great customer service save me on service fees and equiptment cost. No problems or issue's .
Business response:
Thank you!
I wish I could give NO STARS. The service is terrible and they won't let me out of the contract. Choose anyone else!
Business response:
We can help! Please email customercare@ackermansecurity.com with your concern and contact information so we can get right with you on your concerns.
The sales guy and the contractor both were on time and very professional.
Business response:
Thank you!
We have been with them for over 5 years. We have been getting faulty alarm every few days. They want to send tech who charges $85 per 30 mints. Customer service is not helping at all. I am still checking if they automatically renewed my contract, one person said yes, one is answering in lawyer's language! Very disappointed!
Business response:
I'll get an expert on your concern. Technicians of any kind cost and we have skilled ones that can address any system issues you're having.
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
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