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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ACKERMAN, I have called you to repair your system; you've sent out a Tech that got up-set when he couldn't get me to upgrade, NOW! you want to keep charging me for a system that I no longer have in my home, and you want send the so-called form to CANCEL the ghost service. I don't know what can of business you are runnning but, IT'S VERY UNPROFESSIONAL. I haven't had your service in over 6 months but you refuse to let me go; LET ME GO and I'M NOT PAYING FOR SOMETHING THAT I'M NOT GETTING or DIDN'T GET. YOU GUYS/GALS NEED TO G... read more
Business response:
Hello, Thank you for your feedback. We understand that you may not agree with our policy. For us to protect you and the company we must receive your request in writing to cancel services. All the best, Ackerman
I've spent hours trying to cancel my service. The chat on their website doesn't work and I can't press one for a callback. It doesn't work. So frustrating. I'm going to call my credit card company and ask them to NOT pay.
Mark, the installer, was on time, very professional, knowledgeable and extremely quick. His installation was thorough and successful and he did a very nice job explaining all of the options and settings for our new system. This kind of service and professionalism is the main reason that we have trusted Ackerman Security for our home security system in the past and going forward.
Business response:
*******, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security
I have tried repeatedly to cancel my account with Ackerman Security Systems with no luck. This has been going on for almost a year! Not only can I not get a refund but I can't get them to quit charging my credit card!
Business response:
Hello, Thank you for your feedback. We understand that you may not agree with our policy. For us to protect you and the company we must receive your request in writing to cancel services. If you send in your cancellation form the account will be closed. We would love to chat with you to ensure this matter is resolved. Please contact us at 1-800-552-1111. All the best, Ackerman
I had an excellent experience with Johnny, Ackerman representative, this morning and commend him for his skill in solving problems and in customer relations.
Business response:
*******, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security
Greg had a very welcoming personality and was completely professional in his demeanor. He quickly and concisely presented our purchase options along with the costs. We look forward to the installation of the products in the next few days.
Not good, Ackerman interverally deleted my TC cameras and still have not restored them. Had an appointment for today and discovered it had been rescheduled for another day when the technician never arrived. Nobody called to inform me that the appointment was changed.
Business response:
We appreciate your feedback and your time. If you are still having trouble, please reach out to us at 1-800-552-1111. We would love to chat! Warmest regards,
We have had ******** Security for the past five years or more and never had a negative experience. We are moving this weekend and wanted to have our service transferred to our new house. When I called, they said due to Covid-19, they are only accepting chat conversations. That didn't make a whole lot of sense to me considering that talking on the phone requires zero in person contact, but I complied with their request. I have now used their chat five times. Every time I am either told that they can't help me or that someone ... read more
Business response:
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that the standard was not met in your interaction with our business. If you ever need our assistance again please give us a call at 1-800-552-1111. Warm Regards, Ackerman Security
Great security company!! Gives you the latest and greatest security technology for an affordable price. Juan and Otis made the experience a pleasant one!! Thanks Ackerman for keeping my family safe!!
Business response:
Thank You! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
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