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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I used the service in the past for my primary and rental homes. I sold the rentals and did not cancel and were subsequently charged for months that I did not need the service. My fault, I will take that hit. Upon realizing that I was still being charged, I called the company and cancelled, two moths later still being charged. As a result called in again to cancel and remove my card from the system. Three months later I get an invoice saying I owe for service? Please I just want to cancel service and not be charged for the mo... read more
Business response:
Oh no! My apologies for the confusion. I can't imagine what may have transpired to cause such a mix up, but I apologize. May you please provide me with your contact information so that I may look into this matter for you?
Both the sales and installation/instruction phases of this relationship have been client-friendly and staffed by knowledgeable personnel. Their patience with my questions is appreciated. The installation was clean and efficient, and the rep emailed me a pdf of the operations material so I would have detailed instructions for use on hand. Contacting the general office has been a different experience: long wait times and a kind of amateurish vibe; certainly not like the actual services described above.
Business response:
Thank You! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security
I was liking the company initially and even referred my daughter but then May 2019 I switched to another company and paid out what they asked me to to finish out the contract But, I am to this day continuing to receive bills for monitoring and each month it goes higher and higher. I called the business and was told because I did not MAIL in the cancellation; I emailed it that it does not count. Who mails anything these days. So, I have attempted to email Rich Perry the current CEO prior to obtaining legal counsel.
Business response:
May you allow us the opportunity to assist you with this matter? We aim to give every customer 5-star service. Please send me your contact information to *************@ackermansecurity.com so that I may be able to get you the assistance you need. Warm Regards, Your Ackerman Security
I am completely frustrated with Ackerman Security! I keep getting a positive response here but when I call, I get no help. I don't have possession or access to the equipment and services they are charging me for and they refuse to accept anything other than the full three years payment ð?¤¦â?â??ï¸
Business response:
Dear *****, thanks for your review. I would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience next time. Please reach out to *******.james@ackermansecurity with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business I really want to help you. Warmest Regards Ackerman
I have the unfortunate experience of being charged 3 times within 16 days. When I finally was able to get someone on the phone to have my account credited, I was informed there was a new billing system/cycle. I was also informed no customers were notified in advance of the new changes and I am sure most of us were billed repeatedly during October/November. To my knowledge, this is NOT LEGAL and I am filing a complaint for the customers should not be taken advantage of. The company should issue a credit to all customers due t... read more
Business response:
I totally agree with your frustrations and as a company we definitely did not want to put our customers at risk to an error like this. We are working diligently to not only resolve this issue at hand but also to fix the problem. We truly value your business, so if you ever have additional feedback, please don't hesitate to reach out via email to *************@ackermansecurity.com Warmest Regards, Your ******** Security
I'm sooo disappointed in Ackerman security. I moved into a house and signed up for their service. Two months later I had to move out of the house bc my son got a great job in San Francisco. Ackerman security does NOT service SF but the company will not allow me to cancel service to an address I don't have access to. I'm very frustrated. I offered to pay an early termination fee but they told me the fee was the entire three years amount. The other option they told me was to go to the people who live in the old house and sign ... read more
Business response:
I truly understand your frustration with this matter. I will have our Loyalty Manager review your account to see if there is something we can do to help you in this situation. Warmest Regards Ackerman
Antiquated systems and difficult website to navigate. They make it very hard to cancel their services and charge a hefty cancellation fee even for customers that have been with them for over 10 years. Poor customer service. I would not recommend them to anyone. If you do business with them, check the fine print and do not sign up for an automatic annual renewal.
Business response:
We value your feedback. Ackerman
To my understanding, the billing software was updated recently, which caused some issues with my account being double charged. All of the agents that assisted with my multiple calls, responded with so much empathy and understanding to my frustrations. I feel that they went over and beyond as I was not an easy person to deal with at that time. It was hard to remain angry at them. And must I add that I have never had any other issues, they are very prompt calling to alert me that my alarm went off, even during those long hold ... read more
Business response:
Thank you Mr. ******! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
I was recently offered a bundled deal with ***, I allowed the sales consultant to speak to me regarding the same equipment and services that I currently have with Ackerman. I found that I am getting a much better deal with Ackerman.. Not to mention, I've only experienced ONE issue through the entire 5 years that I've been a customer. I expressed my concerns with the representative who scheduled a technician out the very next day! With that being said, I declined my offer from ***, and i plan to stay a loyal customer as long ... read more
Business response:
Thank you *****! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
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