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Ackerman Security
- Security Systems
- Beltsville, MD
About this business
Location details
12240 Kiln Ct suite c, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My contract with Ackerman was due to expire in October 2019. I called in September to cancel my contract. Instead of processing my request, I was directed to a customer retention specialist who asked for my reason for cancellation. I informed him that I was interested in remotely monitoring my home from my smart phone so that I could receive notifications when certain sensors were triggered, without setting off the alarm. Therefore, I did not want a traditional alarm system anymore. The specialist assured me that Ackerman wo... read more
Business response:
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that the standard was not met in your interaction with our business. Your happiness is our number one priority. Please send me your contact information to *************@ackermansecurity.com so that I may be able to get you the assistance you need. Warm Regards, Your Ackerman Security
Ackerman Security is a scam and they should be stopped immediately from deceiving more people. My wife and I moved into a condo over 2 years ago. We wanted to get a security system that was monitored so my wife signed up with Ackerman for a 2 year contract. They told us we could transfer in the future if we decided to move and could be under the same contract. That was the main reason we signed up so we could take it with us. We ended up moving under 2 years later and they sent out an Ackerman rep. to our new address. We wer... read more
Business response:
Hello *****, Thank you for leaving us your feedback. We would love to chat with you about your concerns and or send you a copy of your agreement. All the best, Ackerman
Ackerman is a great company with great customer service. If ever an alarm they are quick to call you to confirm is real or false. If regarding billing or renewal they do all the right things to make you feel comfortable. (1) when you call they know it is you based on the number you call from and greet you (2) email you what was discussed right after, so you can review and not leave wondering if everything discussed was documented or not They go out of their way to do right by their customers!
Business response:
*****, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime. Warmest Regards, Your Ackerman Security
Beyond disappointed with the service and lack of help when looking to cancel. I got Ackerman when I moved in to my house about three and a half years ago. The sales people were really nice and I was told that I had to stay on a 3-year contract so I was not responsible to pay for the equipment they upgraded me to, and then I was told after that I could cancel any time - LIES! THEY AUTO RENEW THE CONTRACT FOR A FULL YEAR WITHOUT TELLING YOU, and then you call to cancel, nobody mentions this to you, but they make it so hard for... read more
Business response:
My apologies for any confusion. We recently implemented calling customers to verbally tell them what the agreement terms are for the monitoring of our UL Certified facility before their installation. We also send emails to remind our existing customers about the agreement renewal 90 days before your term is up. If you need more assistance, please send your contact information to retentiongrp@ackermansecurity.com. Sincerely, Ackerman Security
Excellent, reliable alarm installation & monitoring service for what the company charges. They go out of their way to deliver on their promises. We've been their customers since 1996, in two different houses.
Business response:
****** & ***** ********, Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime. Warmest Regards, Your Ackerman Security
The sales rep was very informative, pleasant and efficient. The technician explained everything very clearly. He was efficient and pleasant.
Business response:
Thank You ***** We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security
I called Ackerman Wednesday, November 13, 2019 and to hold for almost one hour before connecting with a representative. Needless to say, I was annoyed for having to wait sooooooo long. However, when Bre answered the phone with such a happiness in her voice, I could help but to smile. I expressed my dissatisfaction up front and she quickly apologized and assured me that every concern I had would be addressed promptly and professionally. Well guess what, she was right. She even followed up with phone calls and emails which wer... read more
Business response:
*******, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime. We will have that rep reach back out to you. Warmest Regards, Your Ackerman Security
Words cannot even describe how disappointed and disgusted I am with Ackerman Security. My husband and I are moving back in with my parents. We tried desperately to have the buyers of our home take over our contract but they have plans to do massive work on the home and do need access to the system. Prior to this experience, we would've moved our service with us if that was a possibility but since we are moving in with my parents we have absolutely no way to use the service. Now Ackerman Security is telling me that in order t... read more
Good when I had them, horrible when I cancelled service. Changed to Xfinity Home two months ago. Was not under contract with Ackerman, was month-to-month. I notified Ackerman in writing that I was moving to Xfinity services. Ashley Jenkins, a service loyalty rep, stated I needed to complete a cancellation order form, which I declined. I stated that I had notified them in writing and my obligation to Ackerman was met. Ashley replied in email and confirmed in writing that my balance was $0.00 at the time of cancellation. I con... read more
Frequently asked questions about Ackerman Security
How is Ackerman Security rated?
Ackerman Security has a 4.3 star rating with 977 reviews.
When is Ackerman Security open?
Ackerman Security is open now. It will close tomorrow at 12:00 a.m.
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