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Abt Electronics
- Electronics Repair
- Glenview, IL
About this business
Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more
Location details
1200 N Milwaukee Ave, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware of Abt installing your appliances. The 1 year extended warranty is enticing, but their installers are ignorant. Once again I got blamed for their lack of training and knowledge with how to install SubZero wood front panels. No way he claimed, even after admitting he did not have the correct paperwork. Tom & Ryan were the idiots this time. No return call to apologize for their blame and getting my client all worked up. On another jobsite, they damaged the side of an oven cabinet. Blatantly could see that their oven scr... read more
Business response:
Hi Cheryl, I'm very sorry that you've had repeated bad experiences with our installers. We install thousands of appliances a month and all of our staff goes through extensive training. Have you been in contact with anyone at the store about these problems? If you could send over a quick private message with your contact info, I can get it to a store supervisor to see how we can help make this right. Thanks.
First and last time I ever buy from this company. Customer service is terrible they say they do something then you call back two weeks later because they go MIA then they say they didn't do what ever is it they were suppose to do told them over 30 times to change my address and phone number and they still haven't lol this company is a joke I never leave reviews on anything but my lord I had to for this one please avoid buying from them
Business response:
Hi Graviel, I apologize for the continuous lack of service in getting your address changed. I agree that it would be infuriating to have to repeatedly ask for something and not get it. Could you please send a private message with your info so I can make sure that the changes are done for you?
My wife and I went to Abt to start a new plan with AT&T. The entire staff was very accommodating and prompt with answers to any questions. They had the phone I wanted available, but didn't have the phone my wife wanted. Thankfully, they ordered it for us and had it ready within 5 days. If you're looking to get a new plan or upgrade your phones, go to Abt, and ask for Monika. She was extremely helpful and patient with us, and fully represents the professionalism that you can expect from all Abt employees.
Business response:
Thanks for the feedback, Matthew. Glad to hear about your positive experience. I will forward your review to Monika and her supervisor. Thanks for choosing Abt.
Cool and easy purchase now let's see the delivery ....
Love shopping with Abt. Awesome product's and very good price!
I found out about this company through American Express Membership Rewards I got a Sony TV I was in press by the customer service so I always go back to this store when I need some electronics I love the customer service I purchased iPad 2 and DIRECTV digital box and now Playstation4.
Worst online shopping experience in over 20 years. You guys supposedly pride yourselves on customer service and your longevity. However, refuse to compensate a new customer that had to wait over 3 weeks for a delivery that was promised to take 5 days. There were so many ways to make this right and gain my trust but it is very clear you don't care. There is no truth to your slogans and it's quite the opposite. You just care about the money and not the customer. Thank you for the worst online shopping experience ever!
Great website, great prices and a great experience.
Horrible Experience! Went into Abt on Wednesday (12/20) to buy a frig to replace our failed one. We told the salesman, Mr. Lorenz, that we needed is ASAP as we had a holiday party at the house Friday (12/23). He assured us it would be delivered on Thursday (12/22). Thursday came and nothing. We called Abt to inquire. Here's the problem. We were treated VERY RUDELY by their customer service and were made to feel it was OUR FAULT for this. We called numerous times and asked that at least they would deliver it first thing Frida... read more
Business response:
Hi David. I'm sorry to hear about your experience with Abt. From start to finish, it sounds like the opposite of everything we strive to provide. We've always believed in offering the best customer experience anywhere. I understand that you've chosen elsewhere, but if you wouldn't mind sending a private message with your customer info, I'd like to get it to a supervisor so we can learn more about your experience and perhaps contact you. Thanks.
Frequently asked questions about Abt Electronics
How is Abt Electronics rated?
Abt Electronics has a 4.2 star rating with 1,267 reviews.
When is Abt Electronics open?
Abt Electronics is closed now. It will open at 9:00 a.m.
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