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Abt Electronics

4.2

About this business

Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more

Location details

1200 N Milwaukee Ave, Glenview, IL, 60025, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
SatClosed
SunClosed
4.21,267 reviews
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Aubree Ross's profile image
Aubree Ross 
7 years ago

We bought a Bosch Dishwasher and had it installed last night. When the installers (Mike & Mitchell) went to remove the old dishwasher hoses, our drain pipe under the sink broke into a hundred pieces. It was clear that it was very old, and just waiting for someone to touch it. Because it was soldered and glued at the wall, they had to get creative to make the new PVC plumbing work. The install was their last of the day, and took them almost 3 hours and required a trip to Home Depot for a clamp. They were patient, kind and wou... read more

Business response:

Hi Aubree, thank you for taking the time to leave your review. It's always great to hear stories like this. So glad that Mike and Mitchell were able to get your dishwasher installed properly, even with unforeseen circumstances. I've forwarded a copy of your review to their supervisors to make sure they get recognized for their hard work. 

April Merry Hannah's profile image
April Merry Hannah 
7 years ago

Super FAST shipping and excellent products. I would highly recommend. 

Business response:

Thanks for your recommendation, April! 

Terry Johnson's profile image
Terry Johnson 
7 years ago

I think you guys have an awesome site. I love looking at your website and am excited about doing business with yall. Thanks and keep up the good work. TJ 

Business response:

Thanks, Terry! 

David Hayes's profile image
David Hayes 
7 years ago

Great website, easy to navigate and order products. 

Business response:

Thanks, David! 

Michael E Fisher's profile image
Michael E Fisher 
7 years ago

I bought a Air Conditioner, window unit, it's not as good as the GE I had, but it definitely gets the job done. And the fast shipping was a bonus. I took a few days to make sure that the air conditioner worked good. This is the first time dealing with Abt Electronics, so I was a little worried. But thanks Abt Electronics for the great price, and the fast shipping. Highly recommended. 

Business response:

Thanks for the kind words, Michael. Glad to hear we made a good first impression! 

Suzanne Petig's profile image
Suzanne Petig 
7 years ago

Loved the prices, ease of ordering and item received as scheduled 

Business response:

Thank you for the feedback, Suzanne! 

James F. Brown's profile image
James F. Brown 
7 years ago

They were very good from the order to the delivery. I'll do business with them again, 

Lynn Neuberg's profile image
Lynn Neuberg 
7 years ago

We bought a Samsung bottom drawer fridge two years ago, and it wasn't cooling well at all after only a week. Called ABT and they hemmed and hawed about coming out, and when that could happen. A few days pass, and meanwhile, our family of five has food being tossed! Going bad! My husband finally demanded that a replacement fridge be delivered asap..Enough B.S. This is poor customer service if they allow their customer's groceries to be wasted and be thrown away, and think nothing of it..We were very disappointed. And, now, we... read more

Business response:

Hi Lynn. I'm sorry to hear about the bad experience you've had with the fridge. For your latest call, I want to stress that we weren't trying to avoid helping you by suggesting you try leveling the fridge. Offering a simple potential solution over the phone often lets customers solve a problem without incurring a service charge from us going out on a service appointment when an appliance is out of warranty. If the suggestion didn't help, and you haven't already spoken to our service department, I would be happy to get you in... read more

Dennis Anderson's profile image
Dennis Anderson 
7 years ago

As part of the wonderful service plan you purchase, it takes at least a week for a tech to look at your appliance. I was told by customer service they don't carry parts and have to order them from the factory, so you have to wait another week for the part to come in and then you probably have to wait another week to get back on the schedule for the repairman to come install new parts. Three weeks to fix an everyday appliance isn't my idea of amazing service. 

Business response:

Hi Dennis. I agree with your statement that such a long wait is not very good customer service, and I apologize for that. Could you please send a private message with your order/contact info so I can get it to my service supervisor and try to get the process expedited for you? Thanks. 

Frequently asked questions about Abt Electronics

How is Abt Electronics rated?

Abt Electronics has a 4.2 star rating with 1,267 reviews. 

When is Abt Electronics open?

Abt Electronics is closed now. It will open tomorrow at 9:00 a.m. 

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