A-US Air Conditioning of Texas

Judy W 

on BBB

3 years ago

This company is TERRIBLE. They put in a new ac unit in my 85 yr old grandmothers home that has froze up and quit working twice in a matter of a month. They refuse to fix it even though it is still under warrenty. Not to mention the workers who service the Amarillo area are meth heads. Beware of this company. 

Terri B 

on BBB

3 years ago

If I could give a 0 I would. The technician came into my and went through my and my husband's drawers and stole something. I had to call the police and insurance company. The company has refused to give me a phone number to speak to his superior. It has been upsetting and lengthy to attempt to fix the personal damage he has done. Don't let this company in your house! 

Karen W 

on BBB

3 years ago

When I spoke to the call center agent, Rowelyn. She informed me the technician came to my home the morning of (6/16) and called me on the phone. I told her there was no record of anyone calling me and my ring camera did not show anyone at my front door or in my front yard. I then asked for a manager. She gave me the call center lead, Angel. I told the same story to Angel who said he would talk to the technician and call me back. When he spoke with the technician, the technician said he did not call but sent me a text message... read more

Tuyetnhi T 

on BBB

3 years ago

A-US AIR COND OF TEXAS LTD Worst service ever!! Do not use them! Beaumont TX 4/14/2022 tech came out and check on the ac. The tech told us the compressor is leaking and needed replace. We call to follow up on the status another tech told us they are replacing the coil. We are getting two different story on what parts they are repairing. I have been getting the run around for 3 weeks from A-US air conditioner. The tech call me Thursday 5/12/2022 that they have my parts in and schedule to come out for Friday. I ask him when is... read more

George Rios 

on BBB

3 years ago

Sent out by American Home Shield. Outside unit was leaking oil, Marty from A-US Air said it was "algae". Second time he's come out in about a year and can't solve the problem of a banging and leaking compressor. After pointing our his second misdiagnosis, I got a good cursing. Totally worthless company and hope AHS will ban them from participation! 

Annie 

on BBB

3 years ago

Stray FAR FAR away from this company! I had a service request for repair of my AC [1st time using American Home Shield) on July 14th. They came and added refrigerant. Two weeks later, my AC wasn't cooling again. I called A US and on both scheduled appointments - they said they were here, but no one showed up! Twice this week! I thought it was the strangest thing for the first one - I called to confirm they had the correct address and phone number to reach me, and everything was right. Today, I got a text that a technician wa... read more

Dannis L 

on BBB

3 years ago

Unfortunately, this company was assigned to me through AHS for A/C work. I received a phone call at 8 P.M. the day before my appointment from the technician informing me that he would be there anywhere from 11 A.M -1 P.M. the next day to troubleshoot my A/C. I took half a day off work to ensure that I could be there and arrived at my home at 11:05, five minutes late because I live thirty minutes from work and traffic is unpredictable. Around 12:30 I decided to call the technician, no answer. I called A-US Air Conditioning to... read more

Darrell C 

on BBB

3 years ago

Have been attempting to resolve a broken A/C in the middle of summer. Called AHS to send out technician who spent less than 30 min after I told him I suspected the A/C Evap Coil was faulty. He technician from A-US A/C of Texas wrote in invoice the "customer wants to replace the coil". AHS "approved" the repair and I received a call from the Installation department. The gentleman (Chuck) proceeded to list all the service items I would be expected to cover above AHS. Items like pull a permit, insulate the 6 foot drain line, re... read more

Wayne D 

on BBB

4 years ago

If you found this review due to AHS assigning this company to service your AC. Beware this company is poorly ran. Our experience has been a nightmare. Their dispatch deliberately canceled my order to make it harder for me to get service through AHS. I finally got A-US Air on the phone at the same time and AHS, and AHS saw how A-US Air was treating me and are now looking for another vendor. If you are here because your just researching them... OMG Keep looking, trust me it can not get any worse than this place.