A-US Air Conditioning of Texas

William E 

on BBB

a year ago

An air-conditioning technician was sent to my house because my air conditioner was not working. He tested the electricity going to the air conditioning unit and it was only putting in 110 versus 220 that it needed. He stated it was not something he could fix and I would need to contact any electrician. he then went and made a report stating my air conditioner was wired wrong and caused the compressor to fail. That was a lie. I had a different local technician come out and he looked at it and said it was wired correctly. The ... read more

Justin C 

on BBB

a year ago

A-US air conditioning has poor customer service. They refuse to transfer me over to a supervisor when I request to speak to one. They were contracted out from our home warranty company to replace our AC unit. The lead contractor showed up his his crew, he dropped off the workers, left and did not return until the job was completed. The city showed up later to do their inspection and failed A-US air conditioning. The job was never completed. A-US refused to come out and finish. They request a work order from the warranty comp... read more

Rickie J 

on BBB

a year ago

Made up troubleshooting charges for over $2230 etc... called in another A/C company they put 2 lbs of refrigerate for $140 been working fine. Company is a rip off if you use them get second opinion. 

KEVIN R 

on BBB

a year ago

I HAVE never had such a NON-RESPONNSIVE, UNRELIABLE SERVICE AS long as I owned my home. Being a resident of Texas, we rely on working AC units to keep us comfortable. Unfortunately my unit began to fail when I reached out to American Home Shield for my insurance warrantee support. I have been using AHS for 20 years with satisfied services. I have been a paying member and relied on good service, response times and replacements if necessary. My disappointment comes today when placing a service request on Friday 5/3. The assign... read more

Terry L 

on BBB

a year ago

My my my where to start. This company really *****. Their dispatches lie and technicians are horrible. they was suppose to fix my heat instead left me with two days of cold inside my home. Instead of replacing the part they clean it off. They put a band aide on it. the tech act like they are running the company. I'm glad i will not ever have to use them or AHS again. The owner of this company needs to do a review of his technicians and start sending out surveys to his customers to see how and what these SAT 

TJ H 

on BBB

a year ago

A-USAir allows their technicians to straight up lie about diagnostics. I live in the ****** ** area and ****** (Service Tech) is the worse. Tells us one thing and then turns around and tells ********************* something completely different so that claim gets denied and would have to pay out-of-pocket for repairs. Talked to different levels of mgmt at A-USAir and all back their technician's diagnosis without listening to the facts. Worse company and customer service ever! 

Ronald W 

on BBB

a year ago

If I could give them zero stars I would! Our home warranty sent a technician out from this company and the customer service is absolute trash. The technician, ******, sent a text the night before letting us know hed be here between 3-7pm the next day. We get a call from the home warranty representative stating we need to reschedule because the technician came by an no one was home. This was at 1:45. Mind you he told us hed be here between 3-7. WHAT!?!? He made no effort to reach out to us to let us know he was here. No call,... read more

Carol B 

on BBB

2 years ago

Please take this message seriously and do not use ********. We're repeat customers since 2015 when our former home warranty company used ********, but customers don't matter. A pair of ******** installers replaced our dysfunctional compressor on Wed., Aug. 30. The installers left with a request to ******** for a tech to replace the *** valve (that regulates the Freon) they suspected wasn't working. That night, water rained from the third floor a/c unit through a vent to our second floor. We had to turn the a/c unit off and m... read more

Joseph R 

on BBB

2 years ago

Do not let these guys work on your AC. Called for warranty work. Charged AC without looking for leaks. When called back they returned without leak detection equipment & said they would be back. 4 days later they called and scheduled early appointment the next day. They never came back. They told AHS unit was not repairable. AHS sent a 2nd contractor. Leak was found & job completed the same day