A-US Air Conditioning of Texas

Charity M 

on BBB

2 years ago

A tech was sent to check my AC system. He then told me there is a leak in the furnace and the coil will need to be changed. He asked if I wanted him to top up Freon. I decline because that would not fix the issue. After he left I notice my house getting warmer and went to check and noticed he had not put all screws back neither did he put the seal back. There was cool air coming out of the unit because it was not properly called. I called the company 3 times and was on hold 30 min each time and they kept arguing that I decli... read more

Jason B 

on BBB

2 years ago

The worst customer service Ive ever dealt with. 2 days of missed appointments with no call and no show. Nobody in management or dispatching could get in touch with the technician yet the kept repeating that he would make the appointment and call me. Do not use them and tell American home shield that you want another vendor. Very unprofessional and non responsive. 

James L 

on BBB

2 years ago

Company contacted via American Home Shield. The problem was that a small dripping was noted on the outside the house condensate drain. The tech came in and stateted that the inside drain line to connect to the bathroom was clogged and we needed to contact a plumber to fix the problem. Waist of time and money having this company come in. 

Alex J 

on BBB

2 years ago

Avoid A-US Air Conditioning of Texas at all costs. Their service is absolutely horrible and I would not recommend them to anyone. When I called them to have a look at both of my units, they claimed that the downstairs unit was functioning properly. However, just 3 weeks later, it completely stopped cooling and they refused to come back out. They instead advised me to deal with my warranty company. As for the upstairs unit, they handed me a hefty $2,500 repair bill without providing any details in a statement of work. They in... read more

Mason A 

on BBB

2 years ago

The technician, *************************, who showed to my house kept arriving, reporting my AC was fixed (when it wasn't) and leaving. Everytime I would call the company to ask them to come back, they said I needed to book another appointment through my home warranty (another $70), and wait a few more days for them to come back. Looking at the report, it was all reported incorrectly. He reported it was cooling at 72 degrees when it wasn't working at all. He also reported that no one answered the door, when my roommate answ... read more

Katie H 

on BBB

2 years ago

This company is incompetent. They have been out 5 times to fix my A/C, and after installing a new unit, they didn't install it properly. They came and fixed that. Now, it's leaking Freon. My A/C has been out the entire month of June...waiting on them to come out for the SIXTH time now. They have no idea what they are doing. Very poor customer service. 

Anmy K 

on BBB

2 years ago

Run as far as you can from this **mpany. No customer service skills, 1st off.Then our warranty ** made us use them for a whole new system. It failed inspection and stopped working all together within the 1st week and wait several days before making a tech **me back out. When trying to get a hold of a supervisor. I called 10 separate times getting transfered all over the place to people who **uldn't help me to to voicemails that were full. Work **mpany experience I have ever had! I don't even see how they are still operating. 

Heather R 

on BBB

2 years ago

This company destroyed my house. There is a hole in my ceiling because the tech made a mistake. OK, I get it, human error. Managers will not return calls- they will not give us any direction as to how this is going to be resolved. They are claiming they arent liable. So, basically they are a company that provides a service and when its not right, or just completely wrong, or better yet - someone couldve been hurt -theyre not responsible Theyre a joke. I cant believe theyre even in business. I question all of their employees ... read more

Reshawnda H. 

on BBB

2 years ago

5/23/23 The tech ***** sent out started out with a short temper by telling me that although the text message sent from his company stating he will be here at 1:59 but still hadnt arrived at 2:59, I was in the 2 hour *********** would get here when he can. Upon arrival, I asked him to park in the front so that my driveway would be accessible to my husband, he instead backed his truck into my driveway. It was ***** but it happened, I shouldve known then but I held my tongue because I needed the service dont yo my a/c. He proce... read more