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A-US Air Conditioning of Texas
- Heating & Air Conditioning/HVAC
- Garland, TX
About this business
Specialties: Don't hesitate to call A-US Air Conditioning Of Texas in Garland, TX. We are committed to your satisfaction. Call us today.
Location details
707 Easy St, Garland, TX, 75042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am deeply disappointed and frustrated with the service I received, especially considering I paid nearly $2,000. When I called to request an itemized receiptsomething I was told I would receive when the technician first came outI was met with shocking disrespect by ***** ********, the supervisor.I calmly explained that I was told upfront I would receive a detailed receipt and a one-year warranty covering all services. ***** not only refused to provide the itemized receipt, claiming it was against company policy, but also ye... read more
How does a business still exist with this dishonesty and unprofessionalism
Business response:
Customer did not answer the phone for our technician. Technician waited at the gate 15 minutes which we can verify with our vehicle tracking software. The appointment was then marked as a missed appointment. This customer then went on a profanity laced tirade on the phone with our dispatcher. This was a female dispatcher and the customer used extreme language which was degrading to all women.
We purchased a home in the fall of 2022. By the following summer one of our 2 AC units began having issues. We had American Homeshield Warranty, and reported the issue to them. Instead of assigning a local company they assigned us to ********. When we were finally able to get a technician to come out he said we just had dirty coils. That obviously didn't solve the problem, so we had submit another ticket to our home warranty for the **. Each ticket cost a fee. The same technician came out 2 or 3 weeks later and now says we n... read more
Do not use this company at all. Find a local company. We are from ***********. We were told they were a local company only to find out after they installed our brand new AC unit, mind you just 3 years ago, it broke the next day due to incorrect installation. Now here we are 3 years later in record triple digit heat, and our AC is completely broken, and they are telling me I have to wait 5 days to have a technician come out. Normally I would just use another company but after dishing out over $6k, just 3 years ago on a brand ... read more
Business response:
Unfortunately this customer was unhappy with when we were able to schedule the repair. This repair required an install team instead of a technician. The repair was completed 8/28/24.
To Whom It May ********* am writing to file a formal complaint against A-US Air Conditioning of Texas, *** regarding an incident that occurred on July 16, 2024. American Home Shield hired the company to repair my air conditioner, but the technician, ******, was caught going through my personal belongings instead of performing the agreed-upon service.On the day of the scheduled repair, ****** was supposed to fix my air conditioner. However, I discovered him rifling through my personal items. This invasion of privacy left me f... read more
Business response:
If you want to reply, you can note that the person in question was addressed by the manager that took her complaint. The employee denied any inappropriate behavior and without any evidence to the contrary, our company policies limit any corrective actions that could be taken. We do regret that your experience was an unpleasant one and we have noted your account for that employee not to be sent for service again.
An air-conditioning technician was sent to my house because my air conditioner was not working. He tested the electricity going to the air conditioning unit and it was only putting in 110 versus 220 that it needed. He stated it was not something he could fix and I would need to contact any electrician. he then went and made a report stating my air conditioner was wired wrong and caused the compressor to fail. That was a lie. I had a different local technician come out and he looked at it and said it was wired correctly. The ... read more
A-US air conditioning has poor customer service. They refuse to transfer me over to a supervisor when I request to speak to one. They were contracted out from our home warranty company to replace our AC unit. The lead contractor showed up his his crew, he dropped off the workers, left and did not return until the job was completed. The city showed up later to do their inspection and failed A-US air conditioning. The job was never completed. A-US refused to come out and finish. They request a work order from the warranty comp... read more
Made up troubleshooting charges for over $2230 etc... called in another A/C company they put 2 lbs of refrigerate for $140 been working fine. Company is a rip off if you use them get second opinion.
I HAVE never had such a NON-RESPONNSIVE, UNRELIABLE SERVICE AS long as I owned my home. Being a resident of Texas, we rely on working AC units to keep us comfortable. Unfortunately my unit began to fail when I reached out to American Home Shield for my insurance warrantee support. I have been using AHS for 20 years with satisfied services. I have been a paying member and relied on good service, response times and replacements if necessary. My disappointment comes today when placing a service request on Friday 5/3. The assign... read more
Frequently asked questions about A-US Air Conditioning of Texas
How is A-US Air Conditioning of Texas rated?
A-US Air Conditioning of Texas has a 3.6 star rating with 1,909 reviews.
When is A-US Air Conditioning of Texas open?
A-US Air Conditioning of Texas is open now. It will close at 5:00 p.m.
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