This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
A-US Air Conditioning of Texas
- Heating & Air Conditioning/HVAC
- Garland, TX
About this business
Specialties: Don't hesitate to call A-US Air Conditioning Of Texas in Garland, TX. We are committed to your satisfaction. Call us today.
Location details
707 Easy St, Garland, TX, 75042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this company a negative score I would. Warning to ******************** Customers, if you have an old unit, be p***ared not to have it ***laced. My journey with A USA Air and AHS started July 1, 2025 when a 30+ year old unit was cycling on and off. A *** from their company did a few things, took my water hose and sprayed the outside unit, removed a capacitor that did not work. My unit would work one day and then blow hot air the next. This went on the entire month of July which was very hot, it finally quit th... read more
A-US Air Conditioning of Texas is hands down the most unprofessional, insulting, and flat-out trash ************ *** ever dealt with. Their technician showed up with zero respect, zero professionalism, and a mouth that just wouldnt quit. Right in my home, he actually said word for word that only poor people get homeowners insurance, as if using the insurance you pay for is something to be ashamed of. He then called my landlord cheap for not wanting to replace the ** out of pocket, even though the unit was completely repairab... read more
I'm ****** ****** and I live at **************************, Texas *****. Your company installed a new air handler in my attic on July 8, 2025. On July 24, 2025 it stopped working. When going in the attic it was noticed that the evaporator coil froze up. When calling them I asked that they send someone out because I'm a disabled vet and had a diabetic dog and my daughter living with me at the hottest time of the year. I was told that they don't have emergency on call and I would be seen in 4 days. I called another **** compan... read more
I'm ****** ****** and I live at **************************, Texas *****. Your company installed a new air handler in my attic on July 8, 2025. On July 24, 2025 it stopped working. When going in the attic it was noticed that the evaporator coil froze up. When calling them I asked that they send someone out because I'm a disabled vet and had a diabetic dog and my daughter living with me at the hottest time of the year. I was told that they don't have emergency on call and I would be seen in 4 days. I called another **** compan... read more
I am deeply disappointed and frustrated with the service I received, especially considering I paid nearly $2,000. When I called to request an itemized receiptsomething I was told I would receive when the technician first came outI was met with shocking disrespect by ***** ********, the supervisor.I calmly explained that I was told upfront I would receive a detailed receipt and a one-year warranty covering all services. ***** not only refused to provide the itemized receipt, claiming it was against company policy, but also ye... read more
How does a business still exist with this dishonesty and unprofessionalism
Business response:
Customer did not answer the phone for our technician. Technician waited at the gate 15 minutes which we can verify with our vehicle tracking software. The appointment was then marked as a missed appointment. This customer then went on a profanity laced tirade on the phone with our dispatcher. This was a female dispatcher and the customer used extreme language which was degrading to all women.
We purchased a home in the fall of 2022. By the following summer one of our 2 AC units began having issues. We had American Homeshield Warranty, and reported the issue to them. Instead of assigning a local company they assigned us to ********. When we were finally able to get a technician to come out he said we just had dirty coils. That obviously didn't solve the problem, so we had submit another ticket to our home warranty for the **. Each ticket cost a fee. The same technician came out 2 or 3 weeks later and now says we n... read more
Do not use this company at all. Find a local company. We are from ***********. We were told they were a local company only to find out after they installed our brand new AC unit, mind you just 3 years ago, it broke the next day due to incorrect installation. Now here we are 3 years later in record triple digit heat, and our AC is completely broken, and they are telling me I have to wait 5 days to have a technician come out. Normally I would just use another company but after dishing out over $6k, just 3 years ago on a brand ... read more
Business response:
Unfortunately this customer was unhappy with when we were able to schedule the repair. This repair required an install team instead of a technician. The repair was completed 8/28/24.
To Whom It May ********* am writing to file a formal complaint against A-US Air Conditioning of Texas, *** regarding an incident that occurred on July 16, 2024. American Home Shield hired the company to repair my air conditioner, but the technician, ******, was caught going through my personal belongings instead of performing the agreed-upon service.On the day of the scheduled repair, ****** was supposed to fix my air conditioner. However, I discovered him rifling through my personal items. This invasion of privacy left me f... read more
Business response:
If you want to reply, you can note that the person in question was addressed by the manager that took her complaint. The employee denied any inappropriate behavior and without any evidence to the contrary, our company policies limit any corrective actions that could be taken. We do regret that your experience was an unpleasant one and we have noted your account for that employee not to be sent for service again.
Frequently asked questions about A-US Air Conditioning of Texas
How is A-US Air Conditioning of Texas rated?
A-US Air Conditioning of Texas has a 3.6 star rating with 2,038 reviews.
When is A-US Air Conditioning of Texas open?
A-US Air Conditioning of Texas is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com