A-US Air Conditioning of Texas

Mary J 

on BBB

4 years ago

This company is terrible!!! My family suffered this past summer because of them. They came to my place of residence at lease 6-7 times before the problem was finally solved and then it's October now!! The service was horrible they seam to take great amusement in wanting to explained the issue each time!!! Then the technician left trash and debris from the system in my house without an apology or trying to pick it up!!! 

Kimberly S 

on BBB

4 years ago

Wouldn't give this company a star at all if I could. They are the absolute WORST!!!! 4 summers in a row they have had to come replace the compressor, change a line, rerun a line, and all kinds of stuff. We have paid out of pocket. American Home Shield needs to drop them. They break things that aren't covered by Home Shield just so that they can take the payout from it plus what Home Shield does pay. This is a worthless company that needs to be shut down for good. 

Michael M 

on BBB

4 years ago

Since June, we've been dealing with a group of serial incompetents who go by the name of A-US Air Conditioning of Texas, Ltd. They seem to pride themselves in a policy of only employing technicians who insist on being blindfolded and spun around nine times before attempting any repair or installation. The results, as you might expect, are a landslide of failures which they somehow manage to not only reproduce, but surpass in each subsequent attempt they appear to be making to rectify. It is a marvel of sub-mediocrity that I ... read more

Campbell S 

on BBB

4 years ago

Wow, consistent with the rest of these reviews, I've had a terrible experience with this company that American Home Shield chose to use to to repair my AC unit in August in San Antonio. They added a bunch of unnecessary work repairs that they wanted me to pay $1,100 out of pocket for. They refused to do the required work unless I would pay for the optional, uncovered work. They blamed it on American Home Shield, trying to say the home warranty company was trying to screw me, but in reality, they were trying to extort me for ... read more

Mdm 

on BBB

5 years ago

They seem to have incompetent technicians. They do haphazard work. 

Courtney R 

on BBB

5 years ago

American home Shield gave us this company to fix our AC unit. They used to wrong type of supplies in our unit and now we are having to replace the entire unit because of it. They put R-410 compressor inside an R-22 system. They do not mix and are not supposed to mix, they will ruin the entire system. Horribly company. 

Mike B 

on BBB

5 years ago

They installed a new inside unit and didnt flush the line, it caused non-condensables to get in the line and ruin my compressor. Two weeks and 1,350 dollars since the install and I still don't have a working AC. Then they tried to charge me for replacing the compressor THEY broke. It wasnt until after I threatened to file a complaint with my home warranty company did they call me back and zero the balance out. They're supposed to come today, but I havent got a scheduling call. When i called they said between 12 and 3...its n... read more

Ryan H 

on BBB

5 years ago

A-US Air is unethical. There techs lie about the issue and then cause other problems to the units to collect. The techs installed a compressor wrong and even let r-22 freon into the air instead of doing things right. This is a big no no with the EPA. Also, the tech didn't check for leaks prior to install which is wrong, and didn't replace the correct oil into the new compressor causing a current issue. They are now lying to say there is a newly developed leak in the evap coil. All to try to get over $2000 of bs code upgrades... read more

Tammy w 

on BBB

5 years ago

Update : according to warranty they are both 100% covered . So why did we get charged $210.00? Sounds like they stole our money Our home warranty company hired them to repair our AC system that went down. They came right out because we have a medically fragile child. They replaced the compressor fan, kept trying to talk us into purchasing a new system from them. One if we need it our warranty covers it. He continued to bad mouth our warranty (they hired you). He said our inside and outside coils needed to be cleaned asap but... read more