A-US Air Conditioning of Texas

Maurice H 

on BBB

2 years ago

Absolutely the work company I have ever dealt with. Between them and my warranty company I dont know who keeps dropping the ball. I have been without air conditioning for 2 weeks. *** sent out a tech who said everything was working properly. Problem was a clogged vent. 1 hour after leaving ac stopped working again. I called the tech back and told him what the problem was and he stated oh you may a something wrong with the motor? I asked why didnt you check it when you were here? His response was no need. I had to go back thr... read more

David S 

on BBB

2 years ago

I had an 80 year old mom whose 3 year old unit failed, no heat and paid cash for it. They sent a tech out that would not fix it due to the upper vent not sitting properly. He stated it needed to be redone and would turn in a ticket. This was on 12/15/2022 or so, I have not heard back from this company since and it is still under warranty. A little over 7 to 8 grand lost and now they will not return my calls. Its freezing today, thank you A-US Airconditioning for the support and taking an 80 year old woman's money. Keith in D... read more

Willie S 

on BBB

2 years ago

My AC completely stopped working without warning. I called Acclaimed in order to file a claim and then contacted A-US Air conditioning of Texas in order to get an emergency appointment scheduled. The lady that handled my call the 2nd I called her attitude was disgusting. She got irritated because my 2yr old was crying because he is HOT and became very short with me. I am trying to console him while coordinating a solution to not having any AC. Once she got short with me about the spelling of my address, I did the same and ph... read more

David G 

on BBB

2 years ago

This company was sent to my Home from Home Shield to fix issues with the Furnace. They found that the lines were clogged and flushed out the lines but also the Drain pan was rust out and needed a new one along with the furnace box. They had to come back out again and install. During this time the Tech left the J-Trap cap off and put a bucket underneath and told me just it chance the line gets clogged again to check the bucket every couple of days til they installed the overflow drain pan. They came back 3 days later and put ... read more

Amy B 

on BBB

2 years ago

If I could give a no star review I would. I had this company sent out from AHS (Which is a joke itself). The repair person diagnosed the issue and sent to the front office. Their turn around time to submit the work order is 72 hours which is absurd for a time frame to submit a repair work order. I've been contacting them and finally got Jamie whose at tgeir corporate office in *******, Tx. She was rude, unprofessional and disrespectful. She told me I should have a back up unit for my home as it is not their responsibility to... read more

Katy H 

on BBB

2 years ago

My experience with this company is very similar to the reviews and complaints listed below. We have a contract with American Home Shield and they have sent out techs from this "AC" company 3 times in the past 3 weeks. Each time the tech was there about 10 minutes and telling us they replaced a burned wire and that we need to replace our unit but that AHS will only repair it. AHS won't authorize any repairs until the AC company submits their diagnosis through their "authorization department". I cannot talk to a live person or... read more

Kristin B 

on BBB

2 years ago

This company was sent to my home by Acclaimed Home Warranty. The technician that came was less than friendly. Not mean, but not friendly and didn't act like he really wanted to there to help. The company submitted a cost to the warranty company to replace our condenser which was less than a year old and still under manufacturer's warranty. I thought the price was high for replacing something that's under warranty, so I asked for a breakdown of the charges. They were charging $280 for a permit. Working in the a/c field myself... read more

Melissa J 

on BBB

2 years ago

I have used this company with American Home Shield. They offered to upgrade my AC which was very old. I decided to use them and scheduled them to come upgrade my AC. They were scheduled to come 7/21/22. I had to miss a full day of work because they needed about eight hours to complete the job. Fine...they started and were very pleasant gentlemen. They finished the work and my AC temp was 80 degrees. They assured me that it would go down just give it a couple of hours. After about an hour it started going up to 82..then 85 an... read more

Jan S 

on BBB

3 years ago

This company came to our home on a claim we filed for A/C repair with American Home Shield warranty company. The tech didn't look at any of the unit but said we were low in freon. He put in one pound and said he thought our, under the house ducts, needed to be inspected but that he didn't do duct work. He said he would file a report when he got back to the office and the company would call us to set up an appointment for a duct tech. The next day we called American Home Shield and they said our claim was denied because the t... read more