2b Wireless

victoria w. 

on BBB

7 years ago

We were happy T-Mobile customers for years. A few months ago, I began having spotty coverage, and issues calling and using gps. I called over and over and over and they kept talking about working on a tower near me and how they were fixing that tower and they'd open a ticket for me. Each time I called they had no idea i'd ever called on it before. My tickets were all closed same day, I found out later. Eventually I bullied the truth out of someone: they're doing a national rollout of new coverage and that's why i had crap se... read more

Larry R. 

on BBB

8 years ago

We have had T-Mobil for years with no issues; however; as of 2017 our Unlimited Phone Service is no longer Unlimited! T-Mobil now wants to charge us 1cent per minute for so called out of service plan numbers...ie conference call numbers, that Ricky mentioned call service numbers (****) what the ? I just want to call my companies conference call number without being charged additional fees since we supposedly have unlimited services. The other lye is that when I went into a T-Mobil store the young man told me "that our phone ... read more

Erika H. 

on BBB

8 years ago

I want to share an experience negative about T-mobile. I recently ordered a galaxy s8 on 04/28/2017. During the ordering process there was a E.I.P. form that was supposed to be signed within 48 hours after ordering the phone. The first representative did not inform me to do this process on the 28th. May 02,2017 I received an email regarding that the phone will be canceled if the E.I.P. form wasn't complete by that night. I called and got the order corrected at least that's what the representative told me. She even processed ... read more

Natalia G. 

on BBB

8 years ago

What a horrible customer service experience at the Poughkeepsie Galleria Mall T-mobile store location. Yesterday, 5/9/17 at around 8:40 pm we went into the store to obtain our account number in order to switch to another provider. The associate was very unwilling to assist and said that he could not provide it?! Something that is very easy to obtain over the phone, which we did. Next, 10-15 minutes later, we went in again to return the car trackers that they sold to us within a month prior when we signed up. They were really... read more

Arselia C. 

on BBB

8 years ago

Been with T-Mobile for several years never had an issue until now my husband has been having issues with his LG leather brown cell phone so we did a warranty claim got a replacement two days later the phone blacks out on him did a second claim and same thing happens again did another claim went this morning to pick it up at the T-Mobile store which they said it was ready to be picked up I arrived at the T-Mobile store and the salesperson tells me that they have the phone since yesterday but that they can't give it to me unti... read more

Jacklyn G. 

on BBB

8 years ago

I purchased a LG G5 from Tmobile and for about one month I have been having problems that I noticed with not receiving test messages. I went into the store and I was given a new SIM card (twice). This did not fix the problem of not receiving messages. I then ordered a new phone because I was having the same problem. When I received the second phone the speaker was blown out and then I had two problems now with the phone. 1) not receiving all my text messages and 2) a blown speaker. I called tmobile and another phone was ship... read more

JG 

on BBB

8 years ago

T-Mobile November 2016 promo was add up to two lines for free. We added two lines on top of our current 2 lines and it's been almost five months and we are still getting charged for the two free lines. We now have to check every month to make sure it doesn't happen again and if it does they will credit us our account again but may take up to 3 months. This is just wrong. They already have poor cell and data signal compared to the other top carriers. Shouldn't have to be overcharged every month and have to try and resolve the... read more

Robert A. 

on BBB

8 years ago

I switched to T-Mobile as a result of the company's misrepresentation of the quality of coverage in my area. The Carrier Freedom program offered paying off termination fees and payment plan balances from my previous carrier. To satisfy this, I had to turn in my old phones and port in my numbers, which I did that day. There was no requirement to maintain service for any period; I confirmed this by a review of the current program details and verification with the T-Mobile employee. After I discovered the coverage in my area wa... read more

jon c. 

on BBB

8 years ago

Can't give me a refund for a phone that the Representative mailed me on his terms...I didn't even order the phone I received in the mail...Looks as if he sent me the phone he wanted me to have...I called to get a refund, and its taking nearly a month to get it..I feel they take your money right away why can't they give it back right away...