2b Wireless

Kevin 

on BBB

8 years ago

Bait and swtich, was told I was going to remain within promos and now telling me I don't qulaify. Now my plan is different and paying more money for there mistakes. Was told the proper notes were input and my promos were still going to go foward. Very bad taste in my mouth should had stayed with att if I was going to pay more 

Nelson 

on BBB

8 years ago

Paying accounts online issues Staff is not responsible enough to even fax documents to branch offices No follow-up on payment queries Delays and excuses on harsh notices to close an account when paid? 

Dhaval 

on BBB

8 years ago

I was with Tmobile for 3 1/2 years. I recently switched to a new carrier. I have had numerous bad experiences with Tmobile. Endless amount of dropped calls and extremely bad signal ( the person on the other end couldn't hear me at all) and at times my calls couldn't even go through ( I would dial the number and press call and it wouldn't go any further). I used their "boosters " a few times at my apartment but there wasn't any significant change to my call quality. Me being in sales , my life life revolves around phone calls... read more

Saibaba P. 

on BBB

8 years ago

I've been customer with T-mobile for more than 1 year. Around 3 months ago I switched my family service plan of 4 people from 10 GB per month per line to 6 GB per month per line and I was told that I will save 20 dollars per month. However, when I received my bill, it was reduced only 10 dollars. I followered up with customer service rep and supervisor and they said there was a mistake and refunded 10 dollars and also confirmed that my total montly charges will be around 144 dollars including taxes and devices payments. Howe... read more

Ricardo S. 

on BBB

8 years ago

Good Morning, My family and I changed phone carriers from ****** to T-Mobile back in November of 2016 . We were told that we would receive $2,000 for the payout and that T-Mobile would pay all of our remaining ****** phone bills. It has been a little over 5 months and we have yet to receive the money we were promised. We have submitted every phone bill that was asked from us as well as all of the phones that we had with ****** and each time T-Mobile tells us that the papers are not valid and that they cannot use the only bil... read more

Andrea L. 

on BBB

8 years ago

I opened an account And ported my number over to Tmobile from ****. I chose a plan suggested to me that required a 75.00 deposit which I paid in cash. After a day or 2 it was clear that i would not be happy with T-Mobile due to their poor reception and customer service which often was difficult to understand. After 11 days I visited the same T-Mobile store to cancel the account and I was told I would have to wait 30 days for my cash deposit back on a Visa card. No where was there a note on my receipt nor was I informed that ... read more

IR 

on BBB

8 years ago

have been a costumer of T mobile for 19 years and cant tell you i hate this company they have the worst costumer service, just been hanging in here till something comparable comes along i have 6 lines and there international service is super but everything else is the same as everyone else services, hoping to leave soon i wouldn't recommend this company to my worst enemy good luck if your planing to switch to t mobile 

Mr James H. 

on BBB

8 years ago

Been with Fake T-Mobile for two years. There service is over rated. I was told by them that there service was not to par for me and I needed to change companies. I went with Verizon very good service. I closed my t mobile account and requested a final bill so I could present to Verizon the amount of the phone Verizon would pay for up to 650.00. They put me into collections even after I paid my monthly bill. No final bill just a collection company harassing me.In my opinion they are one ruining my credit two by not sending a ... read more

Eva G. 

on BBB

8 years ago

I have repeatedly received poor customer service at the T-mobile store at 14th & Park NW in Washington, DC. The customer service representative today was patronizing and showed no interest in resolving issues including that it appeared that they had sold me a phone as new although it was pre-owned and previously added insurance to my account although I had expressly said I did not want it. I have rarely felt so disrespected during an encounter in store and he made me so uncomfortable that I will not return to the store and s... read more