2b Wireless

Norman K. 

on BBB

8 years ago

I took the black friday promotion and ordered the Samsung S7 Edge from TMobile. I was told everything's good and I was eligible to take the promotion. So phone arrived few weeks after, but never seen any credits toward the my EIP. After many calls, finally one of the reps told me that I wasn't eligible, and I passed all the dates to change my plan that I could make it right. Nobody would help me, wrote letter to customer relation dept and CEO executive office... no reply no call back, and finally got an email from executive ... read more

wing c. 

on BBB

8 years ago

switched over to Tmobile from AT&T and i was offered a $150 rebate per line that switches over. two months later i check the status of my rebate and i see that it was denied, i call tmobile and was put on hold for 25 minutes while the representative consults with the rebate department to find out the reason of the denial, instead of telling me an explanation he transfers me without informing me of what happen. Then the rebate center informs me that the rate plan i switched over to wasnt eligible, meanwhile the advertisement ... read more

Roswell S 

on BBB

8 years ago

I signed up for T-Mobile last month while on vacation. I was told by a reprehensive in store that they had the "best coverage" available in my area and proceeded to show me a coverage map in which my home and most of my city were dark green. I was excited because I think $100 all in for two lines is a great deal however, the service is not where they claim it to be. The original rep told me that if the coverage wasn't great just to call T-Mobile customer service and they would refund me in full the first month. I have spent ... read more

John H. 

on BBB

8 years ago

The service is terrible. Texts don't go through and calls drop very frequently. I can accept this, you get what you pay for and they are cheaper than ***. I used their JUMP program to trade in my old iPhone for a new one. I sent my phones back as instructed and despite one phone being received (both phones were sent in the same box) they "can't find" my other phone. I have contacted customer service, if you can call it that, probably a dozen times using phone and chat and I have been promised calls back and that it would be ... read more

Viridiana C. 

on BBB

8 years ago

Tmobile is broken, the system keeps messing up. Every other month I get a text informing me that the promotion will not be applied until the following month bc of system issues. Which in return I have to pay more and wait until next month to receive credit. Customer service is the worst, they can never fix anything the only thing they can do is tell you what you can already see in the screen even when you speak to a supervisor they say the same thing they can't do anything about it. Tmobile has the worst customer service I h... read more

Brian 

on BBB

8 years ago

When switching my girlfriend onto my phone plan, a T-mobile representative strongly and repeatedly encouraged us to insure our devices through their contracted insurance company, Assurant. However, they failed to mention that because our devices were not purchased at a T-mobile location any and all claims would be denied outright as that is a condition for honoring claims. While this may be stated in the agreement and a case of "caveat emptor," there was no mention of this stipulation, no warning that there may be issues, an... read more