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2b Wireless
- Mobile Phones
- Phoenix, AZ
About this business
Location details
9815 N Metro Pkwy E, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I paid my account off in full when i switched carriers to ATT and received a requisition number and everything. I clearly asked the representative is this everything I owe and is it paid in full and he confirmed it was. Two months later I just got an update stating that I owe a collection agency $295 for a t-mobile account. Call into the customer service and they tell me your account is in collections????? How is that when i have requisition numbers for the payments made and all calls are recorded, so just pull them up and y... read more
The people that work for T-Mobile in the customer service department are great, however the service is horrible. I can have 5 bars on my 4G antenna and still have to wait 10 minutes for a page to load.
we have been in t mobile for 5-6 years, till lately it got so expensive that we have to switch to another. my 1 -phone was paid for about 1 and half years. now when we asked them to unlock it , they said we have to wait for 24 hours. we waited then a e-mail was received and saying this I phone can be unlock, then said it was not paid. so we pay, then said they still have to say to apple to unlock it and there will be another e-mail. then now they say it will be unlock by Monday 5/22/17. I have not used my I phone till now an... read more
I switched from AT&T to T-Mobile back in November 2016. T-Mobile was promoting a deal during the week of Thanksgiving where if you signed up for two lines for $120, you would get two more free. That's 4 lines for $120. I have been consistently charged for 4 lines, i.e. $160, for 6 months now. Every month I have to call in and talk to some new representative to get credits for my two free lines. I've wasted countless hours communicating with T-Mobile about my bill. I share my lines with my friends, so you can imagine how hard... read more
Everything started back on black Friday I call to switch 2 of my lines to the Galaxy S7 Edge offer I was suppose to pay $200- after trade-in in my old LG G4's back them the representative didn't inform me that the devices needed to be paid in full so when I got the bill next month and saw the charges I call then and I paid $132.7 for each of the G4's that I return in order to qualify for the offer as I was told back in December 16, 2016. After a couple of months of no changes on the bill I call again & the said that I needed... read more
Terrible customer service. I have been hung up on multiple times when trying to get my device unlocked after my number was ported out to another service. I have now been without a cell phone for 72 hours due to T-Mobile first unlocking the wrong IMEI number, then "prioritizing" my unlocking request for the correct IMEI number. When they "prioritized" the request, they incorrectly pulled the ticket, so no ticket showed in their system! I have now been on the phone for multiple hours today trying to resolve this to no avail! T... read more
I have been in the process of unlocking my iPhone 6 devices for 4 days. On 5/12/17 I asked for my iPhone and another iPhone*** on my account to be unlocked. I was informed that I will receive an email within 24hrs regarding the unlocking process. ***This phone was watered damaged and was replaced by Assurant Solutions. On 5/12/17 I called to unlock the replaced phone on my T-Mobile account. I was told that I will receive an email with instructions with the unlocking process within 24hrs. I never received an email. I was info... read more
Today I want to rate T-Mobile an F. I was trying to change my Wal-Mart Friends and Family (run by T-Mobile)completely to T-Mobile. In 3-4 days I spoke with over 13+ representatives and had to repeat my problem to each one AFTER they each said they needed the exact same info. Each said they would write the info in my file yet no one read the file and they were not listening to what I was telling them. They over assumed and practically forced me into a tract phone contract I did NOT want. Now I can not have my original phone n... read more
I have been with TMobile for about a year now. It has been a constant struggle. I want to make this as concise as I can but its been cartoonishly bad. The first thing that I noticed after leaving my other provider was a considerable drop in service. Tmobile was a lot cheaper so I sucked it up and carried on. Then it just kept getting worse until I couldnt use data around the University. I called and Tmobile said that there were just a lot of users in the University area and It would get better because they were making improv... read more
Frequently asked questions about 2b Wireless
How is 2b Wireless rated?
2b Wireless has a 1.3 star rating with 398 reviews.
When is 2b Wireless open?
2b Wireless is open now. It will close at 8:00 p.m.
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