2b Wireless

ROCSHEEN W. 

on BBB

7 years ago

I typically do not have too many issues with T-Mobile (besides billing discrepancies) but I am HIGHLY disappointed with their services during my time of travel during the worst season of the year! I travelled to Mexico the weekend of August 24th (Hurricane Harvey). According to my plan (TMobile One) I should have coverage but I had NO service!! I called 611 several times to see if they could help fix the issue and not one in their Tech Support reps could assist me in figuring what the problem, so I was without service the en... read more

Shelby B. 

on BBB

7 years ago

If I could give 0 stars I would. I have been trying to pay the same bill for two weeks. Tmobile was able to take 165.00 from me already but now my card is supposedly foreign in their systems. First I was told my bank disputed it(not true), then there were negative funds(not true) and finally the foreign card story. I have spent a total of two weeks on the phone with them at least once a day. I've been into the local store. I've spoken to managers. The only compensation I have gotten for my time and effort is to have my servi... read more

Mark W 

on BBB

7 years ago

I started the process of porting my 4 cell numbers to T-mobile in mid-August. It took nearly a month to get sim cards in the hands of my family members. Then I spent over 8 hours in two days and 26 calls to port the numbers, troubleshoot issue and attempts to get the phones to all work. I had family members screaming at me that their phones would not call in or out and texts were intermittent as well. The only solution was to take my business back to the previous provider. Now I am told by T-mobile that I owe them $160 and I... read more

Muhammad Z. 

on BBB

7 years ago

I had 6 T-Mobile Simple Choice postpaid lines, Moved my parents to 55+ T-Mobile one. Amazing & budget friendly plans however, there can be negatives especially to keep the costs low. I always have to follow-up each time, I make service changes, on one occasion one of my family member was told by one of the supervisor, how she should be seek counseling rather than complaining about T-Mobile account to her. Main reason for the review- September 5, 2017 - Opened 2 more lines on T-Mobile 1 to take advantage of pre-order Samsung ... read more

Gio 

on BBB

7 years ago

T-Mobile Customer Service is TERRIBLE. This is coming from a person who does not give bad reviews online. I'd say this is a very good opportunity for my first one. I recently just switched from ****because it was cheaper to go with T-mobile but my God, their customer service is horrendous. Every time I try to talk to anyone through the customer service line, there always is at least a 10 min wait (probably fastest one). When i was trying to resolve a problem, I had to call at least 5 times and they put on me on hold literall... read more

Morgan A. 

on BBB

7 years ago

This is absolutely the worst cellular company to deal with. They are not honest about their coverage area..we were told we would absolutely have coverage where we are located which was completely false. Upon calling techinal support after realizing my phone was not working I was told to connect to wifi and that would resolve the issue. Ok that is fine as long as you are constantly connected to wifi but what about when you are not. I moved and was still getting very limited service especially being without wifi for an extende... read more

Elena G. 

on BBB

7 years ago

It has been 5 months since I canceled my service with T Mobil and transferred my three lines to *******. ******* along with almost all cellular companies offer their clients to pay their current phones once they transfer their services to them as an incentive. To make the story short, I have been asking T Mobil for over 5 months to provide me with the statement that indicates "This is your last bill." It is my understanding when you cancel your service, T Mobil automatically generates the "last bill." Oh well, they did send ... read more

Just for women 

on BBB

7 years ago

Tmobile has a bad customer service. i have been with them for around 4 years and I paid for my phone completely and when i converted to another network for better service and coverage, i was supposed to have an unlocked code to use my phone on another network, I called on monday 08/29 and I was told 24 hours. called Tuesday next day , they did not file a ticket. Called tuesday evening , I was told 2-3 days. Called back on 09-01-2017 I was told i need to file another ticket . This is so frustrating. They keep playing me aroun... read more

jy 

on BBB

7 years ago

Our family's separate 5 Meineke coupon codes from T-Mobile Tuesday were rejected. A waste of our time and gas.I have five lines on my family plan and we all went to Meineke for the free $25 oil change from the T-Mobile Tuesday promotion. I called Meineke and complained and they said the only coupon they accept are from their own website or competitor and nothing else(T-Mobile). Basically FAKE Meineke coupon code!