2b Wireless

S S 

on BBB

7 years ago

T-Mobile tells prospective consumers, "Bring your own device" to get a SIM card and service. For some years I've done exactly this with a range of phones: Several Nokias, an iPhone and recently, a new Blackberry. In return I got phone and text for about $50 a month automatically deducted from my checking account. For past week or so I've been unable to pick up voicemail [CALL FAILURE error message], been unable to make calls, have gotten a confusing array of red symbols in the upper right corner, plus dropped calls, ringer f... read more

pete M. 

on BBB

7 years ago

Went to a store to purchase a pre-paid LTE data SIM, was sold a "post paid/no-credit check" SIM instead. A litany of errors & inconveniences ensued, leading up our account being forwarded to collections after we stopped using the card after 30 days. T-Mobile's billing practices & incompetence Indian call center representatives do not help matters. No problems with the actual service, but the retail sales & service side is horrible. All this aggravation of $26.33, not worth it. 

Sean D. 

on BBB

7 years ago

Positive thumb up 

meagan l. 

on BBB

7 years ago

worst company to work with. customer service is beyond not what it should be. 

Daniel L. 

on BBB

7 years ago

Speeds are slow with no true explanation. 

Steve M. 

on BBB

7 years ago

*******NEGATIVE - RIPOFF********* Well, I was with ****for over 12 years. T-Mobile started a great promotion for business accounts earlier this year, so I decided to jump on it. We transferred 5 lines and started having issues with 1 in early July. My phone of course, was the one with issues. It was a Note 5 (International version). I went back and forth with the T-Mobile tech support for almost a week. I live in the NYC region, and the region has gone through a major modernization upgrade for the 5G network, and their conge... read more

L A. 

on BBB

7 years ago

With an incentive from T-mobile to port over, I was promised $900 total for all the bus lines I brought over... they sent a debit card for $300 and told me that the others would not qualify... the store agent argued that nothing in fine print supported that so they agreed to send the residual but it was NEVER sent... they gave me a $200 discount on my ph. bill instead.... BE CAREFUL with anything they promise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Minerva I. 

on BBB

7 years ago

<p>Últimamente T.mobil está cobrando más en la factura siempre tengo que hablar para que rectificar mi saldo y si lo asen por mi parte no creía de malos comentarios que escuchaba de esta compañía es un fastidio cada mes tener que hablar pero si lo arreglaban al final asta me pedían disculpa pero ahora me toco una persona incompetente y grocera me quiero confundir con el bil estan cobrando como 120 de más cuando pedí que me pusiera la grabación de el día 3 de agosto que hable a las 21.15 por 12 minutos dice que no puede ases ... read more

Amanda Dyer 

on BBB

7 years ago

I would like to share a complaint against TMobile cell phone company.My son bought a iphone from TMobile last year. In May 2017 I called TMobile and told them that the phone was tore up. It was broken and was not in working condition. So I told them I wanted to cancel the account because the phone was not in working condition. A TMobile representive assured me that they had canceled the account. As of yesterday August 4 I found out that they really didn't cancel it and is billing me. Not only that when I called them on Augus... read more