2b Wireless

Ruth M. 

on BBB

5 years ago

TMobile charged our account for 16 months after we cancelled the account before we realized it. When we called to request reimbursement, T-Mobile acknowledged their mistake, they refused to reimburse us for their mistake. They think that refunding three of the 16 months is adequate. They refuse to give us the last name of anyone with any authority, so we can’t even file a small claims suit to get our money back. We were promised by four managers that they would look into it and get back to us within 24 hours. None of them ev... read more

Andrew P 

on BBB

5 years ago

Good phone service, but absolutely terrible customer service. If you sign up for them under their prepaid unlimited plan, you will never have access to their T-Mobile app, and good luck logging into their website. Customer service keep saying they’re working on resolving this, but apparently it’s been going on for years. They could seriously care less about their customers. 

Christina H 

on BBB

5 years ago

I have been with Tmobile for about 6 as a loyal customer and have purchased and paid off several phones with this company. It was good at first but some many things have happened it’s just too long to write. My last and worse experience is I added 2 more lines to my account so of course it made me responsible for everything which I greatly understand. My bill is normally $326 per month or a little more. One of the phones have been lost/stolen but as a responsible person I have agreed to continue to pay for the phone and whic... read more

Dillion 

on BBB

5 years ago

I paid off my account and told them I wanted to close it inside a store and went to ******* and they put that shit on my credit saying I owe them 189 dollars. 

Jakob N 

on BBB

5 years ago

I cancelled my service back in october 2019. Was told it is cancelled and I will receive my final bill in 60 days. Then i received another bill in december and my service was not cancelled. I called them and they had no record of my cancellation or that i called in They would escalate it and investigate and in would receive a call back. They also told me my service was cancelled as off December This also did not happen and i kept getting billed. It is now February and the line finally got canceled but i had to pay for servic... read more

Allen 

on BBB

5 years ago

Let me say, my experience was not optimal. Saturday was my birthday and my wife for months has been talking about new phones. We went to T Mobile to switch carriers and upgrade our phones. I told my wife of meeting a young lady who was working at the Harden Street Columbia SC store and wanted to go there to look her up and check T Mobile out. Our experience was excellent and received great service and decided to switch. We updated out phones, ordered them, and bought some accessories. We were told the phones would be deliver... read more

KATHRYN M 

on BBB

5 years ago

Awful. Not helpful. Expensive and snakes. They lie, we had a claim and it was denied for no reason. Do not go with this company. You will tha k me later. From Wilmington Delaware 

JOHN W 

on BBB

5 years ago

UPS LOST MY UPDATED NEW PHONE I PAID $61 UPFRONT THEN PAYMENTS OF $31.. PHONE NEVER REACHED ME.. BECAUSE OF A DAMAGED PACKAGE (STOLEN).WHILE IN TRANSIT...They said should only take 5to 7 days to complete..SO I HAD TO PAY ANOTHER $61 +$20 BECAUSE I TALKED TO ONE OF THERE SO CALLED SPECIALIST.. WHILE THEY WAIT FOR UPS TO INVESTIGATE THE MISSING PHONE.. TO REFUND MY 1ST $61..I ASKED TMOBILE TO REFUND MY $$ THIS IS BETWEEN THEM AND UPS....NO I HAVE TO WAIT FOR THE REPORT??. I SHOULDN'T HAVE TO WAIT FOR MY MONEY IF THEY SEE IT WA... read more

Bonnie M 

on BBB

5 years ago

Tmobile service is crappie they tell you what our bill will be.Then it changes every month. Not a reputable company.