2b Wireless

Rammel R 

on BBB

6 years ago

About your store located in 18651 S Dixie Hwy, Cutler Bay, FL 33157. : These young guys working here, don't have an idea how to treat a client....they treat you like you were stupid.....they are not here to help you, specially ********....but I have deal with others as well, and actually don't have the need to make you feel like a dear customer.....it's a shame that those big companies hire this type of personnel. 

Lucy D 

on BBB

6 years ago

They allowed a family member to buy a phone on my plan without my permission leaving me stuck with the bill. The family member did have a phone on the plan but was not an authorized user. 

Paulene B 

on BBB

6 years ago

I signed up with T-mobile over line on the chat line. The service rep told me the phone he was going to send me was better then the Note 9 I had. The phone got sent and it was the the worst phone ever. I contacted T-mobile and they said to return the phone, and he would cancel out my account. All of a sudden today I had $147.46 take out for no reason. I called and spoke with someone over the phone and they said they could pretty much do nothing seeing they have no record of me talking to a service rep over their chat line. I... read more

Adam F 

on BBB

6 years ago

Added my wife to my T-Mobile account this December with T-Mobile's "2018 December Device on Us" promotion. You trade in an iPhone 6s or better with the addition of a second line and get an iPhone XR or $750.00 toward a new phone. The phone was inspected in-store. We turn in the device. A few weeks later, I'm told the phone is broken, and I need to pay for the XR. I can't get my trade-in back. I'm stuck now paying for an XR I didn't need. T-Mobile says the trade-in phone was broken. They can't substantiate that. They never ga... read more

Tiffany 

on BBB

6 years ago

If I Could Leave No Stars I Definitely Would. I Have Been A Customer Since 2014 And Never Had Any Compliments About The Customer Service And How Much My Bill Has Gone Up. But Today I Call Because I Got A Tablet For My Daughter And She Has Not Been Able To Use It Since She Got It. So Called To See What It Is That I Can Do And The Person Says We Can Get You A Replacement But There Is A Charge To Get A New One. How The **** Is There A Charge For Device That I Can’t Even Use And Is Not My Fault To Have To Get A New Device. The L... read more

Jonathan P 

on BBB

6 years ago

T-Mobile is run by a the most crooked people I've ever done business with. I closed my mobile account by switching carriers, but the voip line to the house remained. They were billing me $86/month for what used to be $10/month, and they made it next to impossible to close the account entirely. The woman on the phone was totally unfazed by the fact that they were billing us $86/month for a residential voip line. I set up a virtually free voip line with another provider, and the representative was completely shocked by what T-... read more

steph 

on BBB

6 years ago

Hello T Mobile, i would like to discuss about how my experience was with t-mobile, which in fact it was horrible. I felt that they didn't care whatsoever on how i felt and they did not provide customer services whatsoever. I've dealt with them about a month, regarding about a double charge. i've spoke to many customer representative about my situation and yet no one was helping me.they gave me the run around and it was getting very tiring about it.They promise me they would call me and they never did, which made me feel that... read more

Huyen B 

on BBB

6 years ago

I'm sorry that I have to give the 1-star review to this location due to not 1 but 2 times BOGO promotion was falsely communicated to me. Please be aware of the BOGO deal and ask the staffs to check and confirm with you same date when you get the deal. In my case, back in Jun 2018 the staff told me that it was all set, and they also communicated that the credit wouldn't kick in 2 billing cycles later (aka 2 months). It was my fault for not being able to check in earlier because I trust in the customer service, and now they sa... read more

Juan G 

on BBB

6 years ago

If I could leave a negative review I would. Don’t fall for the “promotions” at hand. I was told that I could upgrade my iPhone 6 and 6s for an iPhone de but that never happened. The representative at my local store said I would be able to upgrade due to a promotion. Two days later now they say I can’t. They are full of **** and I hope no one has to go through this. Worst company I have dealt with by far and only one week with the company.