24 Hour Fitness

Yogul S 

on BBB

2 years ago

@24hourfitness are scammers. Verbally they claim theres no annual fee to trick you into signing up, but two months later an annual fee of $49.99 kicks in. The general manager ***** is an absolute jerk and a pro scam artist who dupes people and he acts like an unprofessional con man. 

Martin S 

on BBB

2 years ago

My wife had a membership and decided to cancel, July 1, 2022, per her contract of mailing, certified mail/receipt her cancellation to the address in the contract. One month later, 24 Hour Fitness was still charging her monthly and yearly dues. Upon seeing this, we contacted the headquarters and the representative said they never received the cancellation letter, but would allow cancellation and credit any charges. We received by email the cancellation authorization letter, but it was a billing date one month later than was t... read more

Anne M 

on BBB

2 years ago

This location does not honor the 24hour fitness three day free trial. When I showed up with the approved free pass I was accosted by the front desk person. He told me that I had to sign up to use the pass and that the ** doesn't allow them to honor the 24 hour Fitness trial. He then said I would need to give him my ID in order to stay (again, contrary to what 24 hour fitness says). He finally relented and let me go in to work out, only to have someone "escort" me out and threaten to call the police if I didn't leave. REALLY?... read more

Ram K 

on BBB

2 years ago

WARNIG - 24 HOUR FITNESS MISUSE YOUR CREDIT CARD AND CHARGE YOU RANDOMLY Beware of this club, and this organization before you give them your credit card number. We froze our account in Nov 2021 with the explicit statement by their manager that they will reopen the account ONLY upon our request. Instead, they auto reopened the account in Apr and started charging us for use - even though we never stepped foot in the club. This is the second time they have done this - pre-pandemic, and post-bankruptcy. This is an unethical ent... read more

DARIUS B 

on BBB

2 years ago

I wish I could attach photos. These Gym is disgusting. rust, stains, smells, calcium, unidentifiable gunk, Just gross all around. i just spent $400 on a year membership. There is no reason I should have to travel 2 cities away for a cleaner gym. This really should be a health code violation. 

Simone S 

on BBB

2 years ago

I got an package for personal training with ***** the manager of personal training at Balboa Ave , I got injured 2 times while he was training me. After that I requested other personal trainer and wasnt able to finished the package I bought because of the injury I got while he was training me and when I went talk with the general manager of gym he doesnt have any idea the package he sold to me because he not suppose to be selling, anyways I told them I went to my PCM and he referred me to physical therapy because since the i... read more

Jeremy S. 

on BBB

2 years ago

An employee, named ******, from 24 hour fitness in ********, **, will drive away business the longer he is employed there. No people skills and he has no clue on how to handle disputes. I just purchased an annual membership a week ago and my phone app supposedly pulled up an old membership account. Rather than ****** figuring out how to look in the system to see that I just purchased another membership, he proceeded to say my membership was expired. When I expressed disagreement, he proceeded to threaten I would no longer be... read more

Ronald H 

on BBB

2 years ago

At the 24-hour fitness in *******, ** there is a manager who plays pickup basketball with other members. He is a bully. He threatens to cancel memberships because he doesn't get a call or doesn't like a call that was made. He verbally abuses senior members and asks why you are here and why are you playing and says you can play now, and you must play later. He also threatens to kick some others a** 

Michael C 

on BBB

2 years ago

The 24 Hour Fitness in ************* ********** on *********** continues to be a Filthy Pig Sty. The gym is always dirty; especially the mens locker room.The cleaning crew uses dirty water to mop the floor in all of the areas and there is dirt, gum, scum and hair everywhere.The Manager refuses to ask the morning attendant to instruct the cleaning crew to use clean water. How hard is that?The attendants also do not take items out of the lockers that has been left behind.There have been items in lockers for weeks that are not ... read more