24 Hour Fitness

Luiz F. B. Mattos 

on BBB

3 years ago

Signed up for the 3 day pass to see how the gym is and called ahead of time to see if the pool was open as this is the main reason why I wanted to go to the gym. The woman on the phone (*********) was very rude and said that because I was a member ~2 or 3 years ago at a different location they could not authorize me to use the 3 day pass and I'd have to pay a day use fee instead to enter the location... When asked to speak to a manager, they were not available according to her. I called again to see if I could talk to someon... read more

Tyler S 

on BBB

3 years ago

For some who pays 50$ a month I shouldnt feel rushed in the midst of a shower your black guy wit dreads has the worst customer service @ ************************************************** if this continues I will be canceling my membership 

robert i 

on BBB

3 years ago

Not good at all. They gym is suppose to open at 5am, but as of lately it doesn't open until much later. Members however continue waiting outside patiently, the gym (*********, **) doesn't open until 6:30 or 7:00a. This happens frequently. I give this fitness center location a 1 out of 5 stars. 

Mike V 

on BBB

3 years ago

This is probably the worst company in America. Top to bottom, side to side, everything about this place just completely sucks. 

Bo W 

on BBB

3 years ago

I am surprised and disappointed that the *********** and ******************************* would allow the staff members, including the new General Manager of the location at ********** and ******* in ******, ***** to park in the designated Handicap spots WITHOUT having a permit to do so. I've witnessed several members with valid permits having to park in regular spots due to the fact that staff and ** are parked in the designated handicap spots. This is a great lack of respect and shows the immaturity of this company and its ... read more

Mark J 

on BBB

3 years ago

I had the worst experience ever with the man that claims to be general manager. Long story short I paid for my membership for full for one year. My first day working out I wasnt happy with the environment so I was looking into cancelling. When I went online they offered the buddy pass free for a year to retain customers. I tried doing it online but kept getting an error. I went in and talked to the general manager. I actually had to repeat myself to him which wasnt professional and made me feel like he wasnt listening. Its n... read more

Tammera O 

on BBB

3 years ago

I have been attempting to freeze my account since the pandemic started last year. I have had 5 unauthorized charges. They were closed last year and unreachable by telephone. I had to get my bank to reverse the charges. Now they are open again they are charging again. The last call I talked to them finally because my credit card had changed and they couldn't charge me and even though I finally was able to freeze it last month, they told me they couldn't freeze without a valid credit card. So I gave it to them and they told me... read more

A Lal 

on BBB

3 years ago

They do not honor cancellation requests, despite multiple attempts. *** continued to be charged the monthly fee. 

Michael S 

on BBB

3 years ago

I had a lifetime membership with *****'s when 24 Hr Fitness bought the *****s gym in my neighborhood. During the change over they took over my membership. I then had to pay my annual dues to 24 hr Fitness. During the pandemic my gym was closed but I was told I had to continue paying my dues to maintain my lifetime membership. However 24 Hr Fitness did not inform me that my gym had been closed permanently so I paid my annual dues and found out a month later I had just lost my money. They continue to **** me for a club that is... read more